Sales & Customer Engagement Lead

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

How you will make contributions that matter:

Join us in this unique role to support the Sales Coordinators and Sales Managers in the commercial process from order confirmation through delivery to the customer. You will be the point of interface between the customer service team and sales, leading the coordination of customer engagement activities, including visits to Saputo manufacturing sites and trade shows. This role requires domestic and international travel.

Key Accountabilities

Customer Engagement

• Plan, organise, and execute customer engagement activities such as site visits and audits.
• Coordinate logistics for site visits, including booking venues, arranging transportation, and managing schedules.

Trade Shows

• Participate in trade shows and work closely with event management agencies for booth design and logistics.
• Assist in managing budgets for customer engagement activities.

Order Management & Sales Coordination

• Support Sales Coordinators with order management queries, receive and confirm contracts.
• Assist coordinators in entering contracts into SAP, ensuring accuracy.
• Sort general enquiries received through the website and forward them to the relevant market manager.
• Ensure all documentation aligns with contracts.
• Manage the flow of customer acceptance reports through to allocation and shipment.

Accounts

• Follow up weekly on debtors list, communicate with customers, and follow up on accounts payable.
• Provide customers with summaries of payments.

Skills, Knowledge & Experience

Qualifications: Tertiary qualification in Business or related field (desirable).

Experience:

• Dairy industry knowledge preferred but not essential. Quality or technical background is preferred.
• Strong commercial or customer service experience is essential.
• Experience in organising customer events, site visits, and trade shows.
• Must be driven, use initiative, and manage own workload to meet division KPIs.
• Excellent communication skills and comfort working across a wide demographic with different cultures.
• Intermediate Microsoft Office skills

We’ll support you with:

• The opportunity to make contributions that matter, whilst being supported by a multinational, values led company.
• Learning and development opportunities with the ability to grow in your own way.
• Flexible working options where operationally achievable

As a leading dairy processor in Australia, Saputo produces, markets, and distributes a variety of products, with a portfolio of well-loved brands such as Devondale, Liddells, CHEER, Mersey Valley and Tasmanian Heritage. Our people bring these popular brands to life, while servicing our farming communities and through our AG Warehouse network.

Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.