Valmet is where the best talent comes together to serve the pulp and paper industry.
This position will be responsible for the Lenox Location Service orders. Responsible for Sales quotations, entering sales orders, providing RMA’s to customers, coordinating customer emergencies, maintains and updates OLB file.
Responsibility will include:- Preparing quotations and processing incoming sales orders.
- Respond effectively and efficiently to internal and external customer inquires.
- Escalate issues related to customer requests as needed, to applications manager or direct manager.
- Coordinate customer emergencies, with workshop and warehouse to ensure requirements are met.
- Follow up on all customer quotations with both customer and sales team. In a weekly organized manor.
- Coordinate weekly” kick off ” meeting with Local WSP Team. Send OA to customers at the end of each meeting.
- Attend and participate in weekly production meeting. Make customers aware of any changes effecting the scheduled delivery.
- Work with project accounting to resolve customer issues as needed.
- Coordinate Warranty orders as they arise. That effect the WSP unit.
- Travel to other Valmet locations as needed or directed.
Qualifications
Associates degree preferred, preferably within a business-related or technical field of study and /or two to five years experience and /or training, or equivalent combination of education and experience.
We Offer
We offer a challenging and rewarding work environment that values innovation and supports development‑minded professionals who thrive in a fast‑paced, dynamic setting. Our total compensation and benefits package is highly competitive and includes strong retirement offerings.
When Everything Works Together
Valmet is where talented individuals from diverse backgrounds come together. With 19,000 professionals worldwide, we are the leading global developer and supplier of technologies, automation, and services for the pulp, paper, and energy industries, and we support an even broader range of process industries with our automation and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, innovation, service expertise, and strong teamwork. Join us at www.valmet.com/careersna
Equal Opportunity Employer
Valmet is an equal opportunity employer. We do not discriminate against employees or applicants based on race, color, religion, sex (including pregnancy, gender identity, or sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or any other non‑merit‑based factors.
Skills Required
- Associates degree in business or technical field
- Two to five years of related experience or training (sales/order processing)
- Experience preparing quotations and processing sales orders
- Experience providing RMAs and coordinating customer emergencies
- Strong customer service and communication skills
- Willingness to travel to other Valmet locations as needed
