Sales Support & Quote Management
- Convert customer inquiries (email/WhatsApp) into ERP-based quotations and proposals.
- Share accurate and timely quotes with customers.
- Follow up on open quotes and reasons for non-conversion.
- Re-quote based on internal discussions (pricing, brand, schedule, location).
- Close open quotes with documented reasons.
Order & PO Coordination
- Follow up on purchase orders and verify alignment with internal records (product specs, quantity, rates, delivery dates, payment terms).
- Ensure all special instructions are captured and executed.
Sample & Dispatch Coordination
- Record and track sample requests.
- Liaise with sample and procurement departments for dispatch and inward tracking.
- Coordinate with customers for sample feedback and evaluation.
Logistics & Documentation
- Issue dispatch instructions and coordinate with logistics for timely delivery and LR generation.
- Collaborate with the quality team for technical documentation (CoA, Halal, MSDS) and customer complaints.
Receivables & Reporting
- Follow up on payments and coordinate with accounts for receivables.
- Share negative data and feedback with supervisors to improve conversion.
- Prepare customer data and insights for meetings and reviews.
General Administration
- Maintain CRM records and ensure daily reporting.
- Support in ad-hoc tasks and cross-functional coordination as required.
Skills Required
- Experience in sales support or coordination
- Knowledge of ERP and CRM systems
- Excellent communication and follow-up skills
- Ability to work in a team and cross-functionally
What We Do
As a leading global innovation service provider in the specialty chemicals and food ingredients industry, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities. Azelis has 4,200+ employees across 65 countries worldwide. We work with around 2,800 principals to provide a diverse range of innovative products/services to 63,000+ customers. Our industry-dedicated sales teams have specialist product and application knowledge, combined with business know-how, enabling us to add value in all business relationships. We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees. Specialties include: Life Sciences: Personal Care, Home Care & Industrial Cleaning, Pharma & Healthcare, Food & Nutrition, Animal Nutrition, Agricultural & Environmental Industrial Chemicals: CASE, Electronics, Essential Chemicals, Fine Chemicals, Advanced Materials & Additives, Chemicals, Lubricants & Metal Working Fluids, Other Applications, Textiles, Leather & Paper At Azelis, our partnerships with customers and principals remain at the heart of our activities. As a leading global innovation service provider, our entrepreneurial approach to doing business is reflected in our can-do attitude. Across our network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance along the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to customers and attractive business opportunities to principals. Striving to create a positive impact on the environment and communities around the world, we are top-industry-rated by Sustainalytics. Azelis is a leader in sustainability. We aim to provide effective, sustainable, and reliable solutions. Our business is your business
