Hotel :
Franklin Embassy Suites820 Crescent Centre DriveFranklin, TN 37067Full timeCompensation Range : 18.00/hourCompensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.
What’s in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
- Career Growth & Learning – 40% of our management hires are internal promotions!
- Invest in Your Future – 401(k) plan with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
Job Description
What You Will Do:
- Support the sales team by handling inquiries, leads, phone calls, reports, and general admin work.
- Assist group, catering, and business travel clients with reservations, rooming lists, updates, and questions.
- Help prepare proposals, contracts, and group documentation, including uploading signed agreements.
- Manage on-property social media accounts (if applicable), including posting and responding to guest reviews.
- Collaborate with Convention and Visitors Bureaus, manage office supplies, and pitch in wherever needed.
- Assist with research, billing questions, reward points, and brand systems like Delphi or OnQ.
What We Are Looking For:
- At least 1 year of customer service or administrative experience.
- Friendly, detail-oriented multitasker with excellent written and verbal communication.
- Comfortable working in Microsoft Office; bonus points for experience with hotel systems like Delphi.fdc or Opera.
- Able to sit at a desk and manage phone, email, and system tasks for most of the day.
Why Atrium?
Hear it from Emilee H, “What makes Atrium’s culture stand out is its commitment to investing in its associates and fostering a culture of growth. The company supports continuous learning and development, ensuring that every team member has the opportunity to grow and succeed each day”.
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Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy
Skills Required
- At least 1 year of customer service or administrative experience
- Comfortable working in Microsoft Office
- Experience with hotel systems like Delphi or Opera
What We Do
Atrium Hospitality is a leading hotel and asset management company that oversees a diverse portfolio of full-service and select-service hotels across the United States.
