Sales Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

We are looking for a Sales Co-ordinator for our London worldwide sales team (WSO).

What You’ll Be Doing:

Sales Support and Client Communication

• Assist with all office sales efforts, including responding to general inquiries and client requests

• Communicate with clients, on-property hotel managers, employees, and Corporate Office on a regular basis

• Assist clients in the absence of the Account Directors

• Handle property collateral and property image requests

• Assist with co-ordination of destination specific webinars promoting hotels to a target audience of clients

• Assist with co-ordination of sales appointments for Account Directors and visiting sales employees from property

• Assist with coordination of WSO managed customer events in conjunction with other European WSOs using Marketo marketing tool

• Catering orders for sales calls attended by Account Directors and/or visiting on-property Sales employees

• Maintain and update New Development information for client presentations

• Download quarterly global sales presentations and Account Review templates when uploaded to shared sales tool

Analytics and Reporting

• Team Sales Systems Specialist (SSA) assisting with group market reporting using SFA and SQL to prospect new and convert existing group business in the pipeline

• Weekly reporting on team KPIs and performance versus set goals

• Bi-monthly revenue reports for Group, Corporate, Travel Industry segments

• ROI calculations for Four Seasons hosted sales activity

Administration

• Manage database of leads, companies, contacts, prospects, sales activities and traces (Salesforce.com)

• Maintain sales contact list for all hotels

• Provide main telephone coverage for the office

• Order supplies and maintain inventory control

• Handle incoming and outgoing mail

• Process bills and invoices for the office

• Handle expense reports for Account Directors, and senior managers

• Oversee office calendar by updating meetings and events

• Co-ordination and ordering of client gifts

• IT support and trouble-shooting for the office

What You Bring:

• Excellent command of English with strong verbal and written communication skills, including the ability to use correct grammar and structure in all interactions - in writing, face-to-face and by telephone.

• Proficient computer skills: Excel, Powerpoint and Word required with knowledge of Salesforce.com and Lotus Notes advantageous.

• Strong teamwork with the ability to develop and maintain strong relationships with clients and other key business contacts at all levels of seniority.

• Pro-activity, with the ability to remain calm and professional under pressure, with the ability to manage and prioritise work with minimal supervision.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located in central London, Level One, Eagle House, 108 Jermyn Street, London SW1Y 6EE.