The Role
Manage customer orders from purchase order receipt through production and dispatch. Process orders in ERP systems, verify pricing and technical specifications, communicate order progress, coordinate with production and support departments, track urgent requests, prepare dispatch documentation, maintain customer records, assist with sales reporting, and resolve invoicing and account queries. The role requires manufacturing experience, basic engineering drawing interpretation, strong computer skills, accuracy, organization, and customer-focused communication.
Summary Generated by Built In
THE OPPORTUNITY
An established sheet metal manufacturing company in Hermanstad, Pretoria, is looking for a well-organised, customer-focused Sales Coordinator to join its team on a permanent basis.
The successful candidate will manage customer orders from receipt through production and dispatch, acting as the link between customers and internal departments. This onsite role suits someone who is comfortable working with ERP systems, engineering documentation and multiple stakeholders in a fast-paced production environment.
KEY RESPONSIBILITIES
Sales Order Management
▪ Receive, verify and process customer purchase orders
▪ Capture and manage orders on the ERP system
▪ Ensure orders align with approved pricing, specifications and drawing revisions
Customer Communication
▪ Act as the primary contact for customer enquiries
▪ Provide order progress updates
▪ Resolve customer queries promptly and professionally
Cross-Department Coordination
▪ Liaise daily with Production Planning, Engineering, Procurement, Stores, Quality Control and Dispatch
▪ Ensure customer requirements and delivery deadlines are met
Delivery & Logistics Support
▪ Monitor work-in-progress orders and track urgent customer requests
▪ Coordinate dispatch documentation
▪ Manage collections and proof-of-delivery records
Commercial & Administrative Support
▪ Maintain accurate customer records
▪ Assist with sales activity reporting
▪ Work with the finance department to resolve invoicing and account queries
Requirements
MINIMUM REQUIREMENTS
▪ Grade 12 / Matric
▪ 2 – 3 years’ experience in sales coordination, sales administration and customer service
▪ Experience within a sheet metal fabrication, metalworking, engineering or industrial manufacturing environment
SKILLS & COMPETENCIES
▪ Strong computer literacy, with proficiency in Microsoft Excel, Microsoft Outlook and ERP and CRM systems
▪ Ability to read and interpret basic engineering drawings and technical specifications
▪ Excellent written and verbal communication skills
▪ Strong organisational and multitasking abilities
▪ High level of accuracy and attention to detail
▪ Customer-focused approach
▪ Proactive problem-solving mindset
▪ Ability to work effectively under pressure
IDEAL CANDIDATE PROFILE
The ideal candidate is a well-organised and customer-focused Sales Coordinator with experience in a manufacturing environment, capable of managing customer orders from receipt through production and dispatch while maintaining excellent communication with both customers and internal departments. They are comfortable working with ERP systems, engineering documentation and multiple stakeholders in a fast-paced production environment. Manufacturing or sheet metal industry exposure will be highly advantageous.
Skills Required
- Grade 12 / Matric
- 2–3 years of experience in sales coordination, sales administration, and customer service
- Experience in sheet metal fabrication, metalworking, engineering, or industrial manufacturing
- Proficiency in Microsoft Excel and Microsoft Outlook
- Experience with ERP and CRM systems
- Ability to read and interpret basic engineering drawings and technical specifications
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Accuracy and attention to detail
- Customer-focused approach
- Proactive problem-solving ability
- Ability to work effectively under pressure
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The Company
What We Do
Advius Group helps CEOs, CHROs, and C-suite members build executive teams that perform as an integrated system. They combine executive search with a structured integration program to accelerate time-to-impact and de-risk leadership transitions.
