The Sales Coordinator plays a key role in ensuring exceptional customer satisfaction by accurately processing sales contracts and clearly communicating customer specifications to all relevant departments. This position supports the sales team in maintaining smooth operations and contributing to the success of group and individual bookings.
Essential FunctionsRespond to inbound sales inquiries promptly and professionally; direct leads to the Sales Manager/Director as appropriate.
Maintain rooming lists, group blocks, drop dates, Banquet Event Orders (BEOs), and group resumes.
Prepare and process sales contracts according to established procedures; accurately enter all required data into the hotel database.
Communicate customer specifications to relevant departments to ensure smooth execution of events and guest requests.
Support the sales team with reporting, tracking, and follow-up to facilitate high levels of customer satisfaction.
Assist with other duties as assigned to support the sales and events team.
Strong organizational skills with attention to detail.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced team environment.
Professional approach to customer service and problem resolution.
Proficiency in Microsoft Office Suite and hotel sales databases.
High school diploma or equivalent required; college degree preferred.
Previous experience in hotel sales, events coordination, or customer service preferred.
Ability to complete training required by management or brand standards.
Work is primarily performed indoors in an office/hotel environment.
Frequent sitting, standing, and light lifting.
Ability to multitask and manage multiple priorities in a fast-paced setting.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or GED
- Previous hotel sales or front desk experience
- Experience in hotel sales, event coordination, or customer service
- Proficiency with Microsoft Office Suite and hotel sales databases
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to work effectively in a fast-paced team environment
- Professional customer service and problem-resolution skills
- Ability to complete required management or brand-standard training
- Some graduate courses
What We Do
Established in 1996, Moody National Companies is a full-service commercial real estate firm focused on identifying and developing investment opportunities that offer long-term asset preservation, as well as stable and predictable cash flows. Headquartered in Houston, Texas, our team of dedicated real estate professionals applies financial expertise to offer clients comprehensive solutions for all real estate needs. Moody National takes a comprehensive approach to real estate development, involving all aspects and each step of the process, from acquisition and distribution, to long-term investment opportunities and equity growth. When it comes to real estate we are known as a superior company because we strive to surpass expectations and seek to excel at what we do best each day. To do this we involve ourselves in a wide range of activities, including: Real estate acquisition and disposition Sponsoring 1031 Exchange and Tenant in Common transactions Property management services Hospitality asset management services Securing and closing debt, equity and structured financing Site selection and project development Real estate equity investment opportunities
