The Role
Coordinates sales quotations, ocean freight rates, shipment status, customer communications, and internal department responses. Provides service and advice to customers, resolves unexpected issues, handles complaints, and supports freight-forwarding operations while maintaining professional communication and organization.
Summary Generated by Built In
Responsibilities:
- Offer rates to customers according to sales quotations or quoting guidelines
- Coordinate with overseas offices/agents regarding ocean freight rates, follow up shipment status etc.
- Provide timely responses to both external and internal email
- Communicate and coordinate with internal departments to solve unexpected problems that may occur
- Provide help and advice to customers using the organization's services or superior's advice
- Other duties as required by management
Qualifications:
- Only candidates with permanent work rights with no restrictions will be considered
- Bachelor’s degree in related fields
- Experience in freight forwarding business or related fields will be advantage
- Ability to communicate clearly and professionally, both verbally and in written English
- Service mind with good interpersonal skills
- Able to communicate courteously with customers by telephone, email, online meetings, or face to face
- Good attitude and positive thinking
- Ability to work under pressure
- Able to handle complaints and unpleasant customers.
- Good organizational and time management skills
- Candidate who can start immediately will be preferred
Locations:
- Bangna, Bangkok
Benefits:
- 5 days work week
- Group insurance
- Performance bonus
- Provident Funds
About
Scan-Group is the holding firm for a group of companies spanning the shipping and logistics, technology, and leisure industry with its headquarters in Copenhagen, Denmark. The firm is private and 100% Danish-owned with a strong presence in Asia, Europe, and North America.
Skills Required
- Permanent work rights with no restrictions
- Bachelor's degree in a related field
- Clear and professional verbal and written English communication
- Customer service orientation and good interpersonal skills
- Ability to communicate courteously with customers by telephone, email, online meetings, or face to face
- Positive attitude
- Ability to work under pressure
- Ability to handle complaints and unpleasant customers
- Good organizational and time management skills
- Experience in freight forwarding or related fields
- Ability to start immediately
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The Company
What We Do
SCAN Group is a mission-driven healthcare organization dedicated to improving the health and independence of older adults. It operates SCAN Health Plan, one of the nation's largest not-for-profit Medicare Advantage plans, and invests in innovative care delivery models, such as the PACE (Program for All-Inclusive Care for the Elderly) model, to provide comprehensive, integrated care for vulnerable seniors in their homes and communities.
