We are looking for a customer-focused and proactive Sales Coordinator to join our Customer Service team in Budapest. In this role, you will be responsible for coordinating customer orders, supporting day-to-day customer service activities, and ensuring smooth collaboration between customers and internal stakeholders.
This is a fixed-term position for approximately 2 years, with the possibility of extension.
Key Responsibilities
Customer Service & Order Management
- Manage customer orders from order entry through to delivery
- Ensure timely order confirmations and accurate order processing
- Act as the primary point of contact for customers regarding order status and delivery information
- Coordinate closely with Production Planning, Procurement, Warehouse, and Logistics teams
- Monitor stock levels and support inventory optimization
- Escalate and support the resolution of customer complaints in cooperation with the Quality team
- Proactively communicate potential delivery issues and ensure appropriate internal escalation
- Support Key Account Managers in servicing customer accounts and achieving business objectives
- Manage customer priorities and contribute to a high level of customer satisfaction
- Prepare regular reports and support Supply Chain performance targets
Customer Data & Asset Management
- Maintain and review customer master data within ERP systems
- Manage customer-owned assets, including pallet balances and production tools
- Ensure data accuracy and timely system updates
Quality, Compliance & Continuous Improvement
- Support compliance with company policies, management systems, and FSC requirements
- Participate in customer complaint investigations and corrective actions
- Contribute to process improvement initiatives and operational excellence
- Follow quality, environmental, health & safety, food safety, and sustainability requirements
Your Profile
- Higher education degree or relevant professional qualification
- Strong customer-oriented mindset with excellent communication skills
- Proactive and solution-focused attitude
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Advanced Microsoft Office skills, especially Excel
- Strong English language skills, both written and spoken
- Native-level Hungarian language skills
Advantage
- Experience in customer service, sales support, order management, logistics, supply chain, or a similar coordination role
- Experience working in a manufacturing environment
What We Offer
- Opportunity to work in an international and dynamic business environment
- Diverse role with broad interaction across multiple functions
- Modern workplace in Graphisoft Park, Budapest (3rd District)
- Supportive and collaborative team environment
- Fixed-term employment for approximately 2 years with the possibility of extension
- 8 days of home office per month
If you enjoy working closely with customers, coordinating complex processes, and delivering excellent service, we would be happy to hear from you.
#LI-DM
Skills Required
- Higher education degree or relevant professional qualification
- Customer-oriented mindset and excellent communication skills
- Proactive and solution-focused attitude
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Advanced Microsoft Office skills, especially Excel
- Strong written and spoken English language skills
- Native-level Hungarian language skills
- Experience in customer service, sales support, order management, logistics, supply chain, or a similar coordination role
- Experience working in a manufacturing environment
DS Smith Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DS Smith and has not been reviewed or approved by DS Smith.
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Fair & Transparent Compensation — Pay is considered okay to good across many roles, with some plants indicating competitive or above‑market hourly rates for operators and similar positions. This supports a broadly fair perception of base pay even as experiences vary by site.
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Healthcare Strength — U.S. offerings include day‑one medical/vision and dental, employer HSA contributions, and 100% company‑paid life and short/long‑term disability, alongside an EAP. Some role descriptions also highlight mental‑health and fertility options.
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Retirement Support — Packages commonly reference a 401(k) with company match and, in some locations, pension eligibility or company‑funded retirement contributions. This positions retirement benefits as a meaningful component of total rewards.
DS Smith Insights
What We Do
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization
