The Sales and Catering Coordinator will assist the Sales, Catering, Event Management & additional hotel teams in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales & operations teams.
Other duties will include but not limited to light selling, event detailing, and other operational requests from the sales & events team.
What you have
Educational Background:
High School diploma or equivalent
Associate Degree from 2-year college and/or two to three years of related experience or training
Equivalent combination of education and experience
Hotel management training and reservations training desired
English language both written and spoken
Strong computer skills including excellent knowledge of Word and Excel software programs.
Proficiency in one or more of the following systems: Marriott CI/TY & Opera preferred
Perform job functions with attention to detail, accuracy and speed to meet deadlines.
Multi-task, prioritize, organize, delegate work and follow through. Analyze and resolve problems.
Knowledge of market trends, competition and key customers of the hotel.
What you’ll do
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain regular attendance in compliance with Mainsail Lodging and Development / Epicurean Atlanta standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform, if required by position
Maintain Sales / Events files in an organized fashion and as per specified standards.
Process contracts, proposals, and general correspondence for sales/catering staff, as
neededProcess and distribute event orders, banquet checks, revisions, guarantees, event reports, group resumes and Daily Event Sheets for the Events Team
Answer phones for sales/catering staff if not picked up by third ring; Record messages as appropriate. Qualify incoming inquiry calls and ensuring all inquiries are dealt with accurately,
timely and in a professional manner.Employee must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees
Process and distribute RFP’s based on Sales Teams parameters.
Assist managers on creative projects including proposals, direct mail pieces, invitations, special events, etc.
Maintain timely and effective paper flow and communication within department and to other departments
Work with Events Team on detailing upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
Assist guests and clients with small changes, requests, etc., and completes needed paperwork for Manager
Site inspections for the department as needed including meeting with walk-ins if sales team is unavailable
Enters group leads, builds opportunities and quotes in CI/TY
Maintain constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files
Monitor/Ordering of office supplies and sales collateral to ensure we are always properly stocked with full packets, collateral, supplies and promotional items
Organize in house deliveries, amenities, welcome letters, transportation schedules, etc. as needed
Coordinate and prepare EO for special events as directly by the team
Administrative support to General Manager and entire Executive team, as needed
Book / service restaurant inquiries for private events in one of the hotel’s three (3) restaurants
Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff
Physical Demand
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Ability to travel if needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Skills Required
- High School diploma or equivalent
- Associate degree from 2-year college and/or two to three years of related experience or training
- Hotel management training and reservations training
- English language proficiency, written and spoken
- Strong computer skills including Microsoft Word and Excel
- Proficiency in Marriott CI/TY and Opera systems
- Attention to detail, accuracy, and speed to meet deadlines
- Ability to multi-task, prioritize, organize, delegate work and follow through
- Knowledge of market trends, competition and key customers of the hotel
- Ability to communicate clearly and professionally with guests and staff
- Ability to sit or stand for extended periods and lift up to 20 pounds
What We Do
Mainsail Lodging & Development is a Tampa, Florida-based hospitality management and development company specializing in hotels, resorts, corporate furnished housing, and guest experiences. It provides hotel operations, food and beverage management, restaurant concept development, revenue strategy, marketing, and property positioning. The company partners with investors to acquire, develop, and manage lodging properties and temporary furnished residences across the Southeast and Caribbean.
