Malin's Sales Coordinators are important members of the sales team, supporting our sales representatives and coordinating all sales-related activities such as pre-sales processes, coordinating, preparing proposals and calculating rates to help achieve our targets.
A Sales Coordinator acts as a liaison between the sales team and customers, handles customer inquiries, and helps ensure sales targets are met by coordinating resources and improving efficiency.
The ideal candidate must have the ability to do every aspect of the sales cycle in a timely and professional manner, including but not limited to the following: quotes, process new orders both lease and non-lease, track shipments and provide administrative support via email and phone.
Duties and Responsibilities:
- Perform preliminary checks on incoming orders to ensure completeness and accuracy
- Generate and update new sales files in our ERP system, Order Tracking system, and Raymond portals
- Process same day orders unless communicated otherwise by management and follow Malin’s order standards
- Coordinate and respond to all requests made by sales team in a professional manner
- Process revisions based on the request of the sales team, and ensure supporting documentation is always provided
- Process Purchase Orders to our Vendors, build & maintain relationships with Malin Vendors
- Act as a liaison between the sales team, and other departments such as marketing, logistics and finance, to ensure a smooth and efficient sales process
- Follow up on in-progress orders and files to ensure all required information is collected
- Communicate with sales associate regarding any customer concerns, challenges, or special requests
- Call vendors and customers on orders placed to support the sales team with requests
- Work closely with sales associate to deliver outstanding C1 customer service to all customers
- Work to alleviate sales associate’s paperwork to ensure he can devote his time to selling
- Help with outstanding open receivables by providing invoices to customers
- Research new client information
Essential Skills
- Skilled in adapting to changing priorities with in a fast-paced sales environment and work with different competing requests at one time
- Strong Word, Excel, PowerPoint, and Outlook skills
- Critical thinking and problem-solving skills
- Superb organizational skills with the ability to flex to ad hoc projects
- Excellent verbal and written communication skills. Professional phone and email etiquette.
- Self-motivated to learn new skills and innovative to propose solutions and ideas for improvement
- Adept at working in a collaborative manner
- Ability to meet deadlines
- Strong mathematical skills for the calculation of sales projects
Education and Experience
- Associate’s degree in business preferred, but not required
- A minimum of three (3) years of administrative experience.
- Previous experience in lean management / process improvement projects a plus
Skills Required
- Minimum three (3) years of administrative experience
- Proficient with Microsoft Word, Excel, PowerPoint, and Outlook
- Experience using ERP and order tracking systems and Raymond portals
- Ability to process quotes, lease and non-lease orders, purchase orders, and revisions
- Strong verbal and written communication and professional phone/email etiquette
- Superb organizational skills and ability to manage competing priorities in a fast-paced environment
- Strong mathematical skills for sales project calculations
- Self-motivated, critical thinking, problem-solving, and ability to work collaboratively
- Associate's degree in business
- Previous experience in lean management/process improvement projects
What We Do
Simply put – we invest in our people. Whether it’s competitive pay, cutting-edge technology, various benefits options, or annual reward, we show our Associates (what we call Malin employees) what it means to be valued and give them the resources to help make their jobs easier. We work hard. We play hard. We put our customers first and have a good time while doing it. Our customers are some of the biggest, most trusted companies in the world. Family festivities, company celebrations, and team-building events are just a few ways we let loose and have fun in between.
