Job Summary
Are you passionate about supporting sales teams through operational excellence, system problem-solving, and customer-focused coordination?IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.
The role is based in South Brunswick, NJ (hybrid role). Be part of a customer-focused, solution-oriented, and collaborative team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
- In collaboration with the Account Manager (AM), enter customer briefs and related tasks into our System (Salesforce)
- Ensure adherence to required processes from brief-to-win through initial order fulfillment
- Maintain accurate project, customer, and pricing information in Salesforce and PriceForce, communicating changes as needed
- Ensure accurate execution and maintenance of approved customer pricing in SAP
- Troubleshoot system-related issues and proactively remove potential roadblocks whenever possible
- Handle internal and external inquiries on behalf of the Account Managers (AM), often independently
- Facilitate, expedite, and track customer inquiries, samples, documentation, and creative-related tasks
- Ensure timely and effective communication with both internal and external customers
- Keep the AM informed of potential disruptions relevant to the brief-to-win process
- Coordinate across multiple internal departments to support customer and business needs
What Makes You the Right Fit
- High School Diploma or General Educational Development
- Excellent verbal and written communication skills, with strong interpersonal and analytical abilities
- Customer-oriented mindset with strong problem-solving skills
- Ability to work effectively in cross-functional teams
- Proactive, tenacious, and results-driven approach to work
- Strong decision-making skills in a fast-paced environment
- Basic computer skills with the ability to quickly adapt to new software systems
- Previous experience in customer service–focused, cross-functional environments
How Would You Stand Out?
- Strong working knowledge of Excel
- Experience working in flavor houses, fragrance companies, or food-related industries
- Background supporting customer service, administrative, project, and operational functions
Why Choose Us?
- Hybrid work model supporting work-life balance
- Exposure to cross-functional teams and business processes
- Opportunities to develop system, coordination, and customer-facing skills
- Collaborative and inclusive work environment
- Learning through on-the-job experience across multiple functions
- Career development within a global organization
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Salary Ranges:
Top Skills
What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
