Driscoll’s berries are made available to Consumers through active partnerships with our customers in many different Sales Channels. The Sales Coordinator assists Sales Representatives alongside cross-functional departments in managing day to day transactional activities to ensure the best customer service.
Sales Coordinators play a huge role in Driscoll’s success. Coordinators work in dynamic environments where priorities and tactics can shift based on supply, requiring the skill and flexibility to manage multiple tasks each day depending on priority.
This role will report to the Multi-Sales Channel Manager. Responsibilities
Order Management
- Order Entry – Accurately enters orders in Driscoll’s platforms with direction from Sales Reps, Sales leadership team on loading location and price
- Collaborates with Sales Representative who provides guidance on managing customer orders as it aligns with Driscoll’s customer strategies and promotional activity
- Supply and demand management – provides reports to Sales Reps to support daily supply alignment and customer order status. Adjusts orders as instructed by sales reps or requested by customers to align with supply availability
- Refer to aging report and be able to research and process invoice adjustments
- Pro-actively flag orders that will lead to invoice adjustments or opens claims for sales representatives to process
- Research and compile information for sales rep to help inform the process of closing pool weeks
Customer Service
- Collaborates with supply chain to meet customer request on loading location, volume available for pick up and sku’s
- Responds to customer inquiries via phone or email regarding order status, volume available to ship, location of product in transit, ETA’s
- Collaborates with Sales Rep and customer when product needs to be diverted to load or deliver at a different location
- Timely follow up and/or follow through with basic customer inquiries, eg distribution center loading windows, truck location, sales order status
Cross-Functional Collaboration Projects
- As Driscoll’s evolves by improving technology efficiencies, Coordinators may be asked to test and validate the effectiveness of new systems.
- Cross functional teams (supply chain, transportation, credit and collections) may require inputs and feedback to develop or improve processes
- Represents Driscoll’s in an ethical and business-like professional manner in all interactions with growers, co-workers, suppliers, customers, and the business community at large
Requirements
- Able to work onsite in Bakersfield, CA from 6 AM to 3 PM. Monday to Thursday with option to work from home on Fridays.
- Ability to learn and use internal systems for Customer Relationship Management, such as Microsoft Dynamics (DAX), Oracle, Salesforce, ITrade, and other customer order platforms.
- Ability to use Microsoft office platforms – Microsoft Teams, Outlook and PowerPoint with ease.
- Basic to intermediate knowledge of Microsoft Excel skills for reporting purposes – basic formatting, sorting, filtering, formulas, and pivot tables.
- Customer service skills “People first attitude” – empathy, patience, self-control, adaptability, and effective listening.
- Ability to work in fast paced environment.
This will be an on-site position located in Bakersfield, CA. There is no relocation assistance, and we are unable to sponsor or take over sponsorship of an employment visa.
Preferred Qualifications & Leadership Competencies
- Bachelor’s degree preferred
- A valid passport and the ability to travel internationally without restrictions
Compensation & Benefits:
The following information is provided in good faith as a general description of the salary range and benefits for the position posted. The actual compensation offered to the successful candidate is dependent upon experience, skills, education, work location, internal pay equity, and other objective job-related factors.
Hourly Range estimated for the Sales Coordinator: $24.95 to $28.00 USD.
Driscoll’s is committed to a culture of care and offers an attractive benefits package that includes comprehensive medical, dental, and vision coverage, life insurance, and disability coverage for positions working more than 30 hours per week. Other benefits include: 401(k) with employer match, profit-sharing participation, paid sick time, paid vacation, paid personal and family care leave, and a free Employee Assistance Program (EAP). More detailed information regarding the benefits package, will be shared during the application process.
Top Skills
What We Do
Driscoll’s is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll’s is passionate about growing great tasting berries.
Driscoll’s exclusive patented berry varieties are developed through years of research using only natural breeding methods – that means no GMOs. A dedicated team of agronomists, breeders, sensory analysts, plant pathologists and entomologists help grow baby seedlings that are then grown on family farms. Our independent berry growers then work with Mother Nature, using experience and know-how to get the very best out of each strawberry, blueberry, blackberry and raspberry plant.
Driscoll’s is serious about yummy berries! Driscoll’s is the trusted brand for Only the Finest Berries ™.
.png)
