The Role
Coordinates hotel events from planning through completion, including client communication, event orders, budgets, timelines, room layouts, site visits, departmental coordination, event setup, and issue resolution. Supports group guests with housing and billing, processes reservations, manages special requests and billing arrangements, prepares sales materials and signage, distributes mail, and maintains lobby event information while providing exceptional hospitality and customer service.
Summary Generated by Built In
Job Summary & Responsibilities
- Order office supplies for sales office as directed by DOS
- Prepare sales kits for sales team
- Create banquet room door signs for groups in meeting rooms as well as maintain the reader board in the lobby with all group functions
- Efficiently sort and distribute mail for the hotel
- Collaborate with clients to understand their specific event objectives and requirements.
- Develop customized event orders, including detailed budgets, timelines, and layouts.
- Coordinate with various hotel departments, such as catering, audio-visual, and housekeeping, to ensure seamless execution of events.
- Provide exceptional customer service, promptly addressing client inquiries, concerns, and special requests.
- Conduct site visits and pre-event meetings to ensure all details are accurately communicated and executed.
- Oversee the setup and breakdown of event spaces, ensuring they meet the client's specifications and exceed their expectations.
- Anticipate and resolve any operational challenges or issues that may arise during events.
- Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies. Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.
- May perform additional duties as required
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Skills Required
- Ability to work in a standard office environment
- Ability to sit at a desk and work on a computer for 6–8 hours daily
- Ability to stand and walk occasionally throughout the workday
- Frequent fine motor skills for keyboarding, typing, writing, and operating office equipment
- Effective verbal and written communication skills
- Ability to stand, walk, bend, reach, and carry items occasionally
- Ability to lift or move 10–25 pounds as needed
- Ability to read computer screens and printed materials with sustained close visual focus
- Ability to hear and participate in conversations and meetings and use a phone or headset
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The Company
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
