Turning Point Brands Canada is seeking a sales coordinator to join our fast and emerging company in the cannabis accessory industry. This professional should be highly motivated, independent and a goal setting go-getter that has an entrepreneurial mind set. The sales coordinator will be the primary liaison between the sales team and marketing and also work closely with all departments across the organization. The ideal candidate will be able to clearly articulate their experience or examples of the below responsibilities:
Roles and responsibilities
- Follow up with clients (using a script) in our ecosystem to help generate leads for sales reps
- Light researching and cold calling prospective clients
- Communicate scripted brand messages, product updates, and support additional SKU distribution opportunities to customers
- Conduct surveys and discovery activities with customers
- Light maintenance of sales performance trackers (KPI Dashboard), and extract reports to support sales team
- Coordinate account onboarding
- Entry of customers, orders, and replacement/substitution orders using fulfillment software
- Entry and coordination of sales return orders
- Support the execution of the sales calendar plan (Light research and participation in meetings)
- Follow up with order confirmations, and invoices to accounts
Skills and Qualifications
- Good organizational, and time management skills
- Experience in a sales support or administrative role is an asset
- Familiar with EDI and/or other online order platforms and sales tools is an asset
- Some experience with Excel and PowerPoint
- Bilingual is an asset - French/English
Rôles et responsabilités
- Assurer le suivi des clients (à l'aide d'un script) dans notre écosystème afin d'aider à générer des pistes pour les représentants des ventes
- Effectuer des recherches légères et des appels à froid auprès de clients potentiels
- Communiquer aux clients des messages scénarisés sur la marque, des mises à jour de produits et soutenir les opportunités de distribution de SKU supplémentaires
- Mener des enquêtes et des activités de découverte avec les clients
- Maintenance légère des outils de suivi des performances de vente (tableau de bord KPI) et extraction de rapports pour soutenir l'équipe de vente
- Coordonner l'intégration des comptes
- Saisie des clients, des commandes et des commandes de remplacement/substitution à l'aide d'un logiciel d'exécution des commandes
- Saisie et coordination des commandes de retour de marchandises
- Soutenir l'exécution du plan de calendrier des ventes (recherche de lumière et participation aux réunions)
- Assurer le suivi des confirmations de commandes et des factures aux comptes
Compétences et qualifications
- Bonne capacité d'organisation et de gestion du temps
- Expérience dans un rôle de soutien aux ventes ou d'administration est un atout
- Une bonne connaissance de l'EDI et/ou d'autres plateformes de commande en ligne et outils de vente est un atout
- Une certaine expérience d'Excel et de PowerPoint
- Le bilinguisme (français/anglais) est un atout
Top Skills
What We Do
Turning Point Brands, Inc. (NYSE: TPB) is a leading, manufacturer, marketer and distributor of branded consumer products with active ingredients. We sell a wide range of products exclusively to adult consumers, from our iconic brands to our next generation products to fulfill evolving consumer preferences. Our three focus segments are led by our core, proprietary brands including Zig-Zag® (rolling papers and wraps), Stoker’s® (looseleaf chew and moist snuff) along with our distribution platforms (VaporBeast®, VaporFi® and Direct Vapor®) in NewGen. Our products are sold in over 215,000 retail outlets in North America and through our e-commerce platforms such as www.zigzag.com. Our businesses generate solid cash flow which we use to finance acquisitions, increase brand support, expand our distribution infrastructure, and strengthen our capital position.
The world-famous Zig-Zag® brand has a proud heritage of leadership dating to 1879. Zig-Zag® is the leading premium paper in both the U.S. and Canada. Over the past decade, Zig-Zag® has successfully expanded its consumer base into new product categories such as cigar wraps, hemp paper and paper cones. In 2022, we entered into an exclusive distribution agreement for CLIPPER® lighters (the world's leading reusable lighter) in the U.S. and Canada.
The Stoker’s® brand has a proud heritage dating to 1940. Stoker’s competes in the chewing tobacco segment, where it has grown to the #1 position, and in the moist snuff segment, where it remains one of the fastest-growing brands. The portfolio also includes Beech-Nut®, launched in 1897, and a diverse collection of other chewing tobacco brands that offer a variety of consumer choices and tastes.
Our NewGen vapor portfolio includes our B2B (Vapor Beast®), B2C (International Vapor Group®) vape distribution platforms.
