Sales Consultant

Posted 7 Days Ago
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Stuart, FL, USA
In-Office
Entry level
Automotive Retail
We aim to stand among the best corporations in the world in service and value. Since 1991.
The Role
Sells vehicles by following the dealership sales process, including greeting guests, conducting demonstrations and test drives, touring the dealership, and coordinating manager handoffs. Maintains customer records and follow-up notes in the CRM, completes at least 10 daily follow-up calls, tracks customer satisfaction, walks inventory, submits monthly objectives, and supports vehicle deliveries. The role requires adherence to dealership procedures, a valid driver’s license, prolonged standing and walking, and lifting up to 50 pounds.
Summary Generated by Built In

ESSENTIAL DUTIES include the following. Other duties may be assigned. Management reserves the right to make changes as to all job duties. Job description does not indicate contract of employment.
Personal vehicles must be parked only in assigned parking space;
Must attend sales meetings as scheduled;
Must follow Johnson Automotive dress code;
Required to have a pen, business cards, and guest information cards on you at all times;
Must walk the physical inventory every morning after the sales meeting;
All Sales Consultants must follow the Johnson Automotive sales process with each guest (includes meet and greet, vehicle demo, test drive, tour of dealership, etc);
Must T.O. every guest to a Manager before they leave the property;
Sales Consultants are not permitted to quote interest rates to any guest;
Each Sales Consultant must make a minimum of 10 follow up calls per day and must email their daily phone log to their manager before leaving for the day;
Each Sales Consultant must check out with their Manager and the Greeter before leaving the property for any reason (i.e. lunch, off-site delivery, end of shift);
Must put every guest in CRM and update notes with each contact. Must also update notes after every delivery so associates doing follow-up calls for CSI are aware of any issues and if the vehicle purchased is New, CPO or Non-CPO;
Must maintain CSI above District and National Average;
Each Sales Consultant must submit their monthly objective to their manager no later than the 3rd of each month;
Sales Consultants are not permitted to schedule appointments on their day off unless they plan on working that scheduled day off. If a Sales Consultant changes their day off they must communicate that fact with any appointments, they have made. We have seen too many instances where guests arrive at the dealership and their Sales Consultant is not on site or available to assist them. This frustrates our guests especially those that are here to have work done on their vehicle or are here to redeem what is owed on a WE OWE form;
All Sales Consultants are required to punch in/out each work day on the Electronic Time Clock in accordance with Federal/State Wage and Hour Laws;
All Sales Consultants must have a valid and active driver’s license. Any violation causing a change to a Sales Consultant’s Motor Vehicle Report is to be brought to the attention of a Manager – This includes violations that occurred while either on or off the clock. Johnson Automotive reserves the right to check driving records of each and every associate at any time.
Must be able to read and write;
Must be able to lift a minimum of 50lbs, continuous physical exertion for intermittent periods including walking and/or standing for long periods of time, vision abilities including close/distance, hearing abilities to safely hear and react to machinery, other vehicles etc.

Skills Required

  • Must attend scheduled sales meetings
  • Must follow the dealership sales process for each guest
  • Must complete a minimum of 10 follow-up calls per day
  • Must use the CRM and maintain updated customer notes
  • Must maintain customer satisfaction above district and national averages
  • Must submit monthly objectives to the manager by the third of each month
  • Must comply with electronic time clock procedures
  • Must have a valid and active driver’s license
  • Must maintain an acceptable motor vehicle record
  • Must be able to read and write
  • Must lift at least 50 pounds
  • Must tolerate continuous physical exertion, including prolonged walking and standing
  • Must have close- and distance-vision abilities
  • Must have sufficient hearing to safely hear and react to machinery and vehicles
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The Company
HQ: Raleigh, North Carolina
215 Employees
Year Founded: 1991

What We Do

Headquartered in Raleigh, NC, Johnson Automotive promises Great Deals, Great Service, and No Badgers in each of our dealerships from southern Florida to Maryland. We offer a wide range of new, manufacturer-certified-preowned, and quality preowned vehicles for every lifestyle. Representing Lexus since 1991 from our dealership on Capital Boulevard in northern Raleigh, Johnson Automotive has earned a reputation for unparalleled customer support and first class operation. The same customer-first attitude that has won accolades in our Lexus dealerships is equally obvious to guests in our Hyundai, Genesis, Maserati, Alfa Romeo, Subaru, Porsche, Volvo, Kia and Honda dealerships. We share the thrill our customers receive from owning and driving a fine automobile. Whether you come in for a new or pre-owned auto, to arrange financing, or to have your vehicle serviced, the entire staff of Johnson Automotive is committed to providing an excellent experience that keeps you wanting to return. Our customers regularly enjoy a level of value and convenience that meet and exceed their expectations. Everyone at Johnson Automotive continues to pledge 'Great Deals, Great Service, No Badgers!'​.

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