Vehicle Product Specialist
Summary
The Vehicle Product Specialist advises customers on vehicle platforms, option packages, and powertrain choices with special attention to features, benefits, functionality, and information.
Essential Duties
Greets each customer promptly upon arrival at the dealership.
Stays informed of current vehicle inventory and location.
Tracks changing vehicle market conditions and incentives.
Is familiar with the appraisal process and sells the appraisal.
Attends sales meetings and special events as scheduled.
Is familiar with departmental sales objectives.
Records all lot traffic – name, email, and phone number.
Works on service drive contacting customers for test drive opportunities.
Other tasks as assigned.
Qualifications
A successful Product Specialist needs the product knowledge, professionalism, and empathy that customers look for today. Communication is extremely important in a sales department as it contributes to team-building with service and the Used-Car Department.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Available to work flexible hours & weekends
Ready to hit the ground running on learning new product ins & out’s
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Education and/or Experience
Automotive Marketing Degree
Retail experience helpful
Language Skills
Bilingual is a plus
Certificates, Licenses, Registrations
Manufacturer Training
Compensation
60 Day guarantee training salary
Skills Required
- Availability to work flexible hours and weekends
- Strong communication skills
- Professional, well-groomed appearance
- Clean driving record
- Willingness to complete a pre-employment background check and drug screen
- Ability and willingness to learn vehicle product details
- Automotive Marketing Degree
- Manufacturer training
- Bilingual ability
- Retail experience
What We Do
Phil Smith Automotive Group is an automotive dealership organization committed to exceptional service and customer satisfaction. It sells and services new and used vehicles across numerous brands, including Acura, Kia, Chevrolet, Toyota, Mercedes-Benz, Ford, Hyundai, Nissan, and Ram. Its operations include vehicle sales, financing, service appointment scheduling, customer support, and relationship-building designed to encourage retention and repeat business for its customers.
