Experiencing together a unique human adventure
Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business.
• Avalia as necessidades dos produtos de acordo com as especificações técnicas do cliente.
• Trata das consultas dos clientes e da educação dos produtos. Coleta informações e trata de questões técnicas e reclamações, relatando-as à empresa.
• Pode ajudar nas vendas e marketing, fornecendo conhecimento técnico e suporte, assegurando que todos os materiais promocionais e de marketing sejam tecnicamente precisos.
Um coordenador/ especialista e gerente, supervisiona colaboradores com formação acadêmica e atuação profissional (recentes na função ou experientes) e também pode supervisionar alguns colaboradores em nível especialista.
As responsabilidades normalmente incluem:
• Definir metas e objetivos para os membros da equipe para obter resultados operacionais.
• Os problemas enfrentados podem ser difíceis, mas normalmente não são complexos.
• Garante que as políticas, práticas e procedimentos sejam entendidos e seguidos pelo seu time direto, clientes e partes interessadas.
Skills Required
- Academic degree or equivalent (formação académica)
- Professional experience in a related role (customer support or technical sales)
- Technical knowledge of animal health products and ability to assess product needs against specifications
- Customer inquiry, complaint handling, and product education skills
- Ability to support sales and marketing with technically accurate information
- Supervisory or team coordination ability, including setting goals and ensuring adherence to policies
What We Do
Virbac is an independent pharmaceutical company focused exclusively on animal health. Founded by a French veterinarian, it develops, manufactures, and distributes a broad range of products and services for veterinarians, farmers, and pet owners. Its mission is to advance animal health alongside those who care for animals, helping improve wellbeing and support better shared lives for animals and people worldwide.
