Who We Are
At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.
As an Inbound Sales Consultant, you’ll be the trusted advisor for existing customers and warm prospects. You’ll handle inbound contacts, proactively follow up on qualified web leads and referrals, and convert technical questions into sales by solving immediate problems and conducting meaningful account reviews that uncover additional opportunities. This role is part consultant, part closer and 100% focused on delivering value with integrity.
What you’ll do & how you’ll make your mark.
Consult: Conduct discovery conversations with existing customers and qualified inbound leads to understand business goals, pain points, and technical constraints.
Advise & recommend: Translate discovery into clear recommendations across domain, hosting, WordPress, security, design, and marketing services - matching product fit to business outcome.
Close with integrity: Use consultative selling skills to guide customers to the right solution and close deals that genuinely help their business.
Outbound follow-up: Actively prospect and convert qualified web forms and referrals into conversations and closed revenue.
Experience ownership: Turn technical troubleshooting and product questions into sales outcomes by solving the immediate need of each customer and presenting recommendations to help them manage and grow their online presence.
Account review: Complete concise account reviews during interactions to identify upsell, cross‑sell, and retention opportunities.
Fulfillment coordination: Own the customer handoff post‑sale for Professional Services (Design and Marketing) to ensure a smooth delivery experience.
Hit targets: Consistently meet or exceed sales, conversion, and availability metrics.
Maintain expertise: Keep current on product features, roadmap, and hosting industry trends so recommendations are timely and credible.
Collaborate: Work with support, product, and operations teams to resolve issues within scope and escalate appropriately.
Communicate clearly: Deliver professional and persuasive written and verbal messages to customers and internal stakeholders.
Who you are & what you’ll need to succeed.
Consultative closer: You’re comfortable leading discovery, making recommendations, and closing without pressure tactics.
Problem-solver: You can turn technical conversations into solutions that create value and revenue.
Persistent and proactive: You follow up diligently on web leads and referrals, maintaining momentum in multi-touch sales cycles.
Clear communicator: Excellent verbal and written skills—able to explain technical concepts in plain language.
Metrics-driven: You enjoy working toward measurable goals and optimizing for conversion and customer success.
Customer-first mindset: You genuinely want small businesses to succeed and tailor recommendations to their needs.
Comfortable with a fast pace: You can multitask, prioritize, and maintain composure in a busy environment.
Preferred experience
3+ years in inbound or inside sales, preferably in SaaS, hosting, digital services, or technical support-to-sales roles.
Demonstrated success converting warm leads/web forms/referrals into revenue.
Experience doing account reviews and identifying upsell/cross-sell opportunities.
Familiarity with WordPress, domains, hosting, or digital marketing is a plus.
What success looks like
High conversion rate from inbound and warm outbound contacts.
Frequent, concise account reviews that uncover additional revenue opportunities.
Strong customer satisfaction and low churn on customers you engage.
Reliable fulfillment handoffs that lead to positive post‑sale outcomes.
Why you’ll love us.
Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with employees globally.
We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more!
Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD!
#LI-SM1 #LI-Remote #Bluehost
Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
Skills Required
- Consultative selling and closing skills
- Ability to conduct discovery and translate technical needs into solutions
- Strong verbal and written communication skills
- Metrics-driven with ability to meet sales and conversion targets
- Persistent outbound follow-up and prospecting skills
- Ability to coordinate post-sale handoffs and collaborate cross-functionally
- 3+ years in inbound or inside sales (SaaS, hosting, digital services, or support-to-sales)
- Demonstrated success converting warm leads/web forms/referrals into revenue
- Experience performing account reviews and identifying upsell/cross-sell opportunities
- Familiarity with WordPress, domains, hosting, or digital marketing
What We Do
Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, Yoast and many others. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. #TeamNewfold
