About the Role
Based in our Edinburgh Experience Centre in St James Quarter, you will join a premium retail environment where we focus on inspiring and delighting our customers through exceptional service and memorable experiences. Our beautifully designed space showcases a curated collection of luxury lifestyle appliances, offering a personalised and intimate setting for both consumers and partners. We continue to evolve our workplace and culture in line with our world-renowned products. Join a business that has been shaping excellence since 1899 and help us live our philosophy of ‘Immer Besser’ every day.
Your Responsibilities
You will guide customers through detailed consultations, managing the full journey from initial enquiry through to purchase and post-sale support
Through a strong understanding of customer needs, you recommend tailored appliance solutions that enhance their lifestyle and home environment
With a focus on creating memorable in-store experiences, you use hands-on demonstrations and storytelling to build strong emotional connections with customers
As part of the Experience Centre team, you will contribute to events that drive engagement, footfall, and sales while maintaining exceptional retail standards
With attention to detail, you ensure showroom standards remain exceptional, with appliances immaculately presented, fully operational, and supported with accurate information
What we are looking for
Proven experience in a retail sales role with a strong track record of achieving targets and delivering measurable results
Confident consultative selling approach with the ability to adapt to different customer needs and manage the full sales cycle
Experience delivering product demonstrations, providing home economist experiences that engage and inspire customers
Passion for food, cooking, and premium home appliances, with the ability to create memorable and personalised experiences
Strong communication and relationship-building skills, with confidence engaging high-end clientele across multiple touchpoints
A team-focused mindset with flexibility, adaptability, and a proactive approach to supporting business needs
Working Hours
This is a full-time, permanent position working 37.5 hours per week across five days
Flexibility is required to meet the needs of the business which will include evening and weekend work
Benefits
Starting salary of £26,091 rising upon successful pass of probation, plus a competitive benefits package
Quarterly and yearly bonus scheme of up to two months’ salary
Discounts on Miele products for you, your family and friends
Discounted gym membership and lunch allowance
Health cash plan and free eye tests
Additional benefits including financial advice and recognition schemes
Additional Information
This role is based in our Edinburgh Experience Centre. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can succeed
Skills Required
- Proven experience in a retail sales role with a strong track record of achieving targets
- Confident consultative selling approach and ability to manage full sales cycle
- Experience delivering product demonstrations and home economist experiences
- Passion for food, cooking, and premium home appliances
- Strong communication and relationship-building skills with high-end clientele
- Team-focused mindset with flexibility, adaptability, and proactive approach
- Flexibility to work evenings and weekends and a 37.5 hour full-time commitment
What We Do
Miele is a German manufacturer of high-end domestic appliances and commercial equipment, known for its commitment to quality, innovation, and sustainability.
