Company Description
Join the TSA Family and Elevate Your Career with Telstra!
Are you ready to be part of a team that has been creating positive and memorable customer experiences for over 25 years? At TSA, we pride ourselves on our longstanding partnership with Telstra, Australia’s leading telecommunications company. Our business is built on the dedication of passionate customer service and sales professionals, and we’re excited to welcome new team members in Perth as we continue to grow. This is the perfect opportunity for anyone looking to start their journey with an entry level position, we know a new role can be stressful which is why the support will still be there even after you leave training!
Job Description
Why You'll Love Working with Us:
🌟 Unlimited Earnings Potential: Start with a $52,190 base salary plus superannuation, and enjoy commissions paid fortnightly. First-year on-target earnings (OTE) are easily $80,000+, with top performers earning closer to $100,000!
🤝 Bustling Environment: Join a lively, active environment that is full of energy, while also receiving the best in class upskill and support to help you grow your career at TSA!
💼 Meaningful Work: Support small businesses across Australia by selling solutions they truly need.
🕒 Great Working Hours: Enjoy a 6 am-5 pm schedule (5am-4pm during daylight saving time), with no nights or weekend work!
🎁 Fantastic Benefits: Yearly retention bonuses, awards, prizes, and discounts on health insurance, gym memberships, and more.
🚀 Career Growth: Regular social gatherings, ongoing professional development, career progression, and comprehensive training.
🏡 Work-Life Balance: After six months, and once you've mastered our training, work from home two days per week!
What You'll Be Doing:
- Answer inbound calls from small business owners, representing and promoting a wide range of Telstra products and services.
- Provide expert advice tailored to customer needs and lifestyles.
- Use effective communication skills to empathize with and understand customers.
- Confidently de-escalate any customer grievances.
- Be flexible with hours to ensure we’re there when our customers need us.
Qualifications
What Makes You Perfect for This Role:
- Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
- Strong computer literacy and multi-tasking abilities.
- Self-motivation and a desire to push yourself to new heights.
- Openness to learning new skills, implementing them, and celebrating your successes.
- Resilience and the ability to perform at your best.
- A solution-oriented mindset, always ready to resolve problems.
- A fixed internet connection and a suitable work-from-home setup.
- Availability to work Monday - Friday, 6 am-5 pm schedule (5am-4pm during daylight saving time).
If you're ready to take the next step and build a career in a vibrant workplace while earning amazing commissions, we want to hear from you! Please submit your application, and our recruitment team will be in touch soon.
Additional Information
Want to Know More? Connect with Us!
🌐 Website📸 Instagram💼 LinkedIn
What We Do
We’re Australia’s leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with a team of people who know exactly how to help brands do amazing things for their customers.
