At Swarovski, your ideas are valued, and your work helps create unforgettable moments for our customers every day.
Ready to bring brilliance to life with one of the most iconic brands in fashion and design? Join our retail team and be part of a culture where service meets style, and every interaction reflects the pop luxury and elegance of Swarovski.
As a Sales Consultant, you’ll deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for our products, all while achieving sales goals and contributing to a vibrant team.
About the Job
Deliver outstanding customer service and create emotional connections through storytelling
Build trust and lasting relationships with customers, promoting loyalty programs
Achieve individual and team sales goals, taking accountability for results
Collaborate with your team to create a welcoming, organized store environment
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
About You
Passionate about fashion, luxury, or lifestyle brands
Experienced in a multicultural retail environment
Excellent and proven customer service skills and a winning personality that builds trust
Curious, empathetic, and results-driven team player with a commercial mindset
Digitally savvy and comfortable using retail technology
Confident expressing your individuality and bringing creative ideas to the team
What We Offer
You can expect a range of benefits, including:
5-days work week with rotating shifts, including weekends and public holidays
13th month bonus (AWS)
Flexible benefits
Staff benefits (Staff purchase privileges, seasonal product benefits)
2 days wellness leave, 1 day birthday leave, 1 day volunteering leave
Allowances including grooming and shoes
Employee referral incentive
Uniform and training will be provided
Recognition awards to celebrate individual and team achievements
Global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
Opportunities for career development
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career that matches your ambitions.
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
Skills Required
- Proven customer service experience
- Experience in a multicultural retail environment
- Passion for fashion, luxury, or lifestyle brands
- Digitally savvy and comfortable using retail technology
- Strong sales orientation and commercial mindset
- Ability to build trust and long-term customer relationships
- Ability to tell product stories and create emotional connections
- Team player with good collaboration skills
- Willingness to work rotating shifts, weekends, and public holidays
- Curiosity, empathy, and creativity
What We Do
Swarovski is an Austrian luxury goods company that designs, manufactures, and sells high-quality crystal jewelry, watches, and accessories. The company is renowned for its precision-cut crystals and long-standing heritage in craftsmanship and innovation.
