As a Sales Consultant, PF at RHB Bank Berhad, you will be responsible for promoting and selling the bank's financial products and services to prospective and existing individual customers, focusing on personal finance solutions. You will build strong customer relationships, understand their financial needs, and provide tailored advice to help them achieve their financial goals.
Job Responsibilities:
Proactively identify and acquire new customers for RHB Bank Berhad's personal finance products, including but not limited to loans, credit cards, insurance, and investment products.
Manage and grow relationships with existing individual customers, cross-selling and up-selling relevant financial solutions based on their evolving needs.
Conduct thorough financial needs analysis for customers, offering personalized advice and recommendations.
Prepare and present product information clearly and concisely, explaining features, benefits, and terms to customers.
Process customer applications accurately and efficiently, ensuring compliance with all internal policies and regulatory requirements.
Achieve and exceed assigned sales targets and key performance indicators (KPIs).
Maintain a high level of product knowledge across all personal finance offerings and stay updated on market trends and competitor activities.
Provide excellent customer service, addressing inquiries, resolving issues, and building long-term trust.
Collaborate effectively with internal teams, including credit, operations, and product development, to ensure seamless customer experience.
Participate in sales campaigns, roadshows, and other promotional activities to generate leads and increase brand awareness.
Job Qualifications:
Minimum of a Diploma or Bachelor's Degree in Business, Finance, Marketing, or a related field.
Proven sales experience, preferably within the banking or financial services industry, with a track record of achieving sales targets.
Strong understanding of personal finance products and services.
Excellent communication, interpersonal, and negotiation skills.
Ability to build rapport and establish strong relationships with customers.
Customer-centric approach with a passion for helping individuals achieve their financial aspirations.
Self-motivated, results-oriented, and able to work independently as well as part of a team.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Valid financial licenses or certifications (e.g., FIMM, PCE, CUTE) are an advantage.
Skills Required
- Diploma or Bachelor's Degree in Business, Finance, Marketing, or related field
- Proven sales experience with a track record of achieving sales targets, preferably in banking or financial services
- Strong understanding of personal finance products and services
- Excellent communication, interpersonal, and negotiation skills
- Ability to build rapport and establish strong relationships with customers
- Customer-centric approach and passion for helping individuals achieve financial goals
- Self-motivated, results-oriented, able to work independently and as part of a team
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Valid financial licenses or certifications (e.g., FIMM, PCE, CUTE)
What We Do
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services. TOGETHER WE PROGRESS Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so. Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region. We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead. We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future. We invite you to join us as we work towards a better and brighter future for all.
