Sales
- Solicit and promote sales of PF products.
- Achieve individual sales targets and contribute to overall Group targets.
- Prepare and proactively execute sales plans for prospective customers using internal marketing initiatives and self-generated leads.
- Arrange appointments and conduct sales visits as needed, prospecting and engaging new-to-bank customers.
- Cross-sell a range of retail banking products such as ASB, PF-i, Credit Cards and others.
Customer Service
- Deliver a high standard of customer experience in line with the Bank’s service quality and standards.
Compliance
- Adhere to all policies and procedures established by the Bank.
- Safeguard and uphold the Bank’s image and brand at all times.
Operations
- Maintain the physical sales centre or sales hub in accordance with the Bank’s quality and operational standards.
Key Requirements
- Bachelor’s Degree in a related field.
- Minimum of 1 year of experience in sales and customer service.
- Possession of relevant licenses for the portfolio.
- Highly motivated, success-driven, self-initiated, and able to work independently with minimal supervision.
- Comfortable engaging with customers and taking personal accountability for delivering results.
- Strong selling and negotiation skills.
- Excellent interpersonal skills with a strong service-oriented mindset.
- Demonstrates initiative, perseverance, and passion in a fast-paced and demanding environment.
- Ability to relate to and engage with the local community.
- Strong communication skills.
- Basic understanding of finance and banking products.
- Proficiency in basic computer applications.
Top Skills
What We Do
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services. TOGETHER WE PROGRESS Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so. Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region. We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead. We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future. We invite you to join us as we work towards a better and brighter future for all.
