Sales Consultant - Existing Business

Sales Executive | Uncapped Commission OTE 40-60K | Hybrid | Flexible hours | Norwich

Join one of the fastest growing UK tech companies! Epos Now offers a market leading product and an award winning brand, there has never been a more exciting time to join our driven team. We’re looking for an ambitious Upsell Sales Consultant
to join our existing team who operate with customers all over Europe, United States and Australia.

About Us:
EposNow are transforming the business owner experience by putting the power of fintech in their hands. We offer comprehensive tools for point of sale and embedded finance, (including payments, banking, and lending) to our 77,000 incredible business merchants worldwide, helping everyone from micro-sized businesses to enterprise companies succeed. Our ultimate mission is to make commerce accessible for everyone. With personalised career progression plans, exciting opportunities to work with new tech (like AI), and an inclusive culture and help shape the future of business solutions.

The Role:

The Upsell Sales Consultant is responsible for driving revenue growth by identifying and capitalising on upselling opportunities within existing customer accounts. This role focuses on enhancing customer satisfaction and increasing account value by recommending additional products, services, or features that align with the customer’s evolving needs
Accountabilities

Key Tasks:

• Through outreach campaigns, speak to our existing customer base to engage with the platform and upsell ENP Products, Apps and New Hardware.
• Be at the forefront of our product launches, championing the new products/apps and educating our customer base on the new launches.
• Work closely with the KYC Team and Sales Team to ensure any issues discovered when communicating with customers are resolved.
• Liaise with KYC Team to ensure existing customer ENP purchases are completed smoothly, and book the integration call with the Integrations Team.
• Work inbound calls, dial lists, reports and live chat to engage with customers.
• Perform consistently within the green bracket or higher against the Performance Measures.
• Respond to inbound leads submitted via the customers back office, app store or hardware store.
• Predominantly outreach to our existing customer base to upgrade their solution to the latest hardware and to Epos Now Payments (ENP)

Product Knowledge and Expertise:

• Stay informed about the latest product updates, features, and service offerings to provide relevant  recommendations to customers.
• Educate customers about the benefits of new offerings, demonstrating how they complement or enhance their current solutions.

Sales Process and Pipeline Management:

• Manage a pipeline of upsell opportunities, tracking progress and maintaining detailed records in the CRM system.
• Develop and execute strategic sales plans for upselling, including outreach campaigns, demos, and presentations to key decision-makers.
• Work collaboratively with other sales consultants, product teams, and marketing to tailor solutions that meet customer needs

Reporting and Metrics:
Track and report on upsell performance, including closed deals, pipeline status, and
key metrics.
Analyse trends in customer behaviour to identify new opportunities or areas for improvement.

Customer Retention:
Ensure upsell offerings provide clear, tangible benefits to customers to foster long-term satisfaction and
loyalty. Assist in reducing churn by addressing potential concerns proactively and positioning additional solutions that align with customer goals.