Sales Consultant - Chat

Who we are.

At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.

As a Sales Consultant - Chat, you will join a team who interact with existing or potential customers and share best practices and ideas. We take a consultative approach to sales - learning about the needs of each customer and fitting them into the best product or service available. Our mission is to provide a world-class sales experience to every customer we work with by giving them the tools and insights they need to make their vision a reality.

Kindly note that the official business title is Sales Volume Expansion Chat. A more common job posting title was used to reach a wider pool of candidates.

What you’ll do & how you’ll make your mark. 

• Field inbound chats and identify areas to help our customers' online presence.
• Educate customers about their website and current marketing strategy to help them understand the importance of having an online presence.
• Provide consultation to customers regarding new products and services that will help their businesses succeed.
• Provide issue resolutions within our scope of support; directing customers to paid solutions or third-party steps as appropriate.
• Meet performance metrics that could include but are not limited to productivity and daily sales targets.
• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.
• Apply solid sales skills to understand customer’s needs and close all sales with integrity.

Who you are & what you’ll need to succeed. 

• Must have at least 1 year Sales experience and be driven to meet and exceed sales objectives.

• Proven experience in a chat-based environment (Chat LOB required).

• Exceptional and persuasive communication skills, both verbal and written.

• Strong passion for helping small and medium sized businesses succeed. 

Why you’ll love us.  

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.  

• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.  

• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!  

• Where can we take you? Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD!  

#Bluehost #LI-DB1

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.