Sales Consultant (Bassin)

Sales Consultant – Plastic Surgery

We are seeking a motivated and customer focused Sales Consultant with front desk capabilities to join our plastic surgery team. This hybrid role combines sales, client relationship management, and front desk responsibilities. The ideal candidate is a polished professional with a consultative sales approach, strong organizational skills, and the ability to create exceptional client experiences while supporting business growth.

Key Responsibilities

Sales & Client Consultation

• Conduct personalized consultations to identify client goals and recommend appropriate treatments, memberships, and retail products.
• Meet and exceed monthly sales goals through a consultative, relationship-driven approach.
• Leverage the CRM system to track leads, manage pipelines, and ensure timely follow-up.
• Maintain expert knowledge of spa services, skincare products, and promotional offerings.

CRM & Relationship Management

• Maintain and update client records in the CRM system, ensuring accuracy of contact info, preferences, and treatment history.
• Build and nurture B2C relationships by providing exceptional client care, personalized follow-ups, and loyalty program engagement.
• Support B2B relationships with vendors, local businesses, and referral partners to expand the spa’s network and client base.
• Generate client reports and analyze data to identify sales opportunities and retention strategies.

Front Desk & Client Experience

• Serve as the first point of contact, providing a warm and professional welcome to every client.
• Manage scheduling, check-in/check-out procedures, and payments with accuracy and efficiency.
• Respond promptly to phone, email, and in-person inquiries with excellent customer service.
• Keep the reception and retail areas organized, clean, and aligned with the spa’s brand image.

Event Planning & Marketing Support

• Plan and coordinate in-house events, VIP client nights, and promotional campaigns.
• Collaborate with the marketing team to support social media, email campaigns, and seasonal promotions.
• Represent the spa at community events and networking opportunities to drive awareness and new client acquisition.

Administrative & Team Support

• Assist with retail inventory management and vendor coordination.
• Collaborate with providers and management to ensure smooth operations and client satisfaction.
• Uphold HIPAA compliance and company policies to maintain client confidentiality and professional standards.

• A minimum of 3 years of experience in plastic surgery office as a Sales Consultant and/ or Patient Care Consultant.
• Must have a proven record of sales in plastic surgery. 
• Ability to provide friendly, timely service to all patients with questions or concerns.
• Ability to negotiate internal resources.
• Highly computer literate including proficiency in the use of Microsoft Office applications. 
• Experience with CRM and EMR systems
• Strong organizational and multitasking skills with attention to detail.
• Excellent interpersonal skills with the ability to manage both B2C and B2B relationships.
• Event planning or marketing support experience is a plus.
• Professional appearance and genuine passion for aesthetics and client care.
• Position always requires a professional demeanor and appearance.
• Driven by the thrill of selling.
• Proficient in English (Spanish a plus)
• Proven track record in meeting and/or exceeding goals
• Proven track record for working as part of a highly collaborative team
• Team player with a positive attitude
• Coachable and empathic
• Exceptional written and verbal communication skills
• The ability to listen effectively and understand patient needs
• Excellent interpersonal skills and energetic, reliable, and flexible.
• Strong attention to detail, ability to multi-task and very organized