At Johnson Controls, we're transforming the environments where people live, work, learn and thrive. As a global leader in smart, healthy and sustainable buildings, we help customers optimize energy use, reduce carbon emissions and improve operational performance across critical industries including data centres, healthcare, pharmaceuticals, advanced manufacturing and higher education.
For more than 140 years, Johnson Controls has delivered innovative solutions that create safer, smarter and more sustainable spaces. Backed by world-class technology, lifecycle services and a leading field workforce, we help our customers achieve their business objectives while advancing a more sustainable future.
Why Join Johnson Controls?
- Global organisation with established systems, processes and support
- Permanent full-time opportunity
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive team culture
- Convenient Windsor, Brisbane location
About the Opportunity
We are seeking a highly motivated Sales & Commercial Operations to join our Pacific Sales Operations team.
In this pivotal role, you will partner closely with Sales Leaders, Commercial Teams and key business stakeholders to drive operational excellence, improve data quality, enhance reporting capabilities and support strategic decision-making across the sales function.
This is an excellent opportunity for an analytical and commercially minded professional who enjoys working at the intersection of sales, operations, systems and business performance. Your work will directly contribute to improving sales effectiveness, forecasting accuracy and overall business growth.
Key Responsibilities
Sales & Commercial Operations
- Support and continuously improve sales and commercial processes to ensure consistency, scalability and alignment with business objectives.
- Develop, maintain and document standard operating procedures, workflows and best practices across the sales organisation.
- Drive process compliance and adoption of sales operating standards.
CRM & Data Governance
- Act as a key Salesforce champion, promoting best practice usage and data discipline across the sales team.
- Monitor CRM data quality and integrity, identifying opportunities for improvement and leading data cleansing initiatives.
- Support governance activities to ensure Salesforce remains the trusted source of truth for customer, pipeline and performance data.
Reporting & Business Insights
- Develop and maintain dashboards, reports and Power BI visualisations that provide meaningful commercial insights.
- Deliver regular reporting on pipeline health, forecasting, sales performance, resource utilisation and business productivity.
- Support sales capacity planning and strategic business reviews through data-driven analysis.
Sales Enablement & Leadership Support
- Partner with Sales Leaders to support forecasting processes, pipeline reviews, performance management activities and major opportunity reviews.
- Provide actionable insights that assist leaders in identifying growth opportunities and operational efficiencies.
- Support onboarding and offboarding processes, user access management and sales systems administration.
Continuous Improvement
- Identify operational challenges and inefficiencies across sales workflows.
- Recommend and implement scalable solutions that improve user experience, productivity and commercial outcomes.
- Collaborate with cross-functional stakeholders to drive process alignment and operational excellence.
About You
To be successful in this role, you will bring:
- 2-5 years' experience in Sales Operations, Commercial Operations, Business Analytics or a similar role.
- Strong understanding of end-to-end sales processes and commercial operations.
- Hands-on experience working with CRM platforms, ideally Salesforce.
- Advanced analytical and reporting skills with experience using Power BI and Microsoft Excel.
- Experience supporting sales forecasting, pipeline management and business performance reporting.
- Strong attention to detail with excellent organisational and problem-solving capabilities.
- Proven ability to work with multiple stakeholders and influence outcomes across various business functions.
- Excellent communication and presentation skills.
- Proactive, self-motivated and committed to continuous improvement.
Desirable
- Salesforce Administrator or related Salesforce certification.
- Experience supporting go-to-market (GTM) strategies and sales planning initiatives.
- Experience working within engineering, building technologies, services, construction or industrial sectors.
How to Apply
If you're passionate about enabling sales success through data, systems and process excellence, we'd love to hear from you.
Click Apply Now to submit your application in confidence.
Diversity, Equity & Inclusion
At Johnson Controls, diversity and inclusion are at the heart of who we are. We believe that diverse perspectives, experiences and backgrounds drive innovation and help us better serve our customers and communities. We are committed to fostering an inclusive workplace where every employee feels valued, respected and empowered to contribute their best.
Together, we're creating a culture where everyone can thrive and make a meaningful impact.
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Skills Required
- 2-5 years of experience in Sales Operations, Commercial Operations, Business Analytics, or a similar role
- Strong understanding of end-to-end sales processes and commercial operations
- Hands-on experience with CRM platforms, ideally Salesforce
- Advanced analytical and reporting skills using Power BI and Microsoft Excel
- Experience supporting sales forecasting, pipeline management, and business performance reporting
- Strong attention to detail, organizational skills, and problem-solving capabilities
- Ability to work with multiple stakeholders and influence outcomes across business functions
- Excellent communication and presentation skills
- Proactive, self-motivated, and committed to continuous improvement
- Salesforce Administrator or related Salesforce certification
- Experience supporting go-to-market strategies and sales planning initiatives
- Experience in engineering, building technologies, services, construction, or industrial sectors
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
