Sales Coach / Supervisor

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Sales Coach. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities:

▪ Be the expert: Assist, support, and coach sales personnel in performing daily sales activities

▪ Identifying individual and team training needs. Create, develop, and implement sales strategies.

 ▪ Develop educational material, including presentations, sales scripts and case studies if needed.

 ▪ Evaluate employees’ performance after each training | Follow through with training.

▪ Sales Bootcamp: Handle and monitor the performance of BQ agents identify areas of improvement, provide coaching, feedback, accountability talks, and conduct listening sessions.

▪ Develop a relationship with the sales team that makes it easy to communicate their ideas and issues they are facing.

▪ Conduct huddles and upskilling sessions.

▪ Involvement in SD validation for filtering future sales associates.

▪ Analyze trends and provide insights to sales manager about observations from audits and coaching .

▪ Partner with Training in certifications required for upcoming trainings.

Our most successful candidates will have:

• A Bachelor’s degree or Associate Degree preferred but not required.
• Experience in managing a team of 18 to 20 associates.
• Experience and knowledge in sales with sales as the main KPI (Revenue per Call).
• Minimum of two years experience in a sales program – BPO setting.
• Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.
• Strong customer-orientation when managing communications and issues.
• Basic knowledge in MS Office Responsibilities

Internal:

• PDP Rating of Exceeds Most or Clearly Exceeds
• No active DA for the past 6 mos
• Tenure of 18 mos
• SME position for at least one year with extensive background in sales and involved in providing feedback/coaching .

All your information will be kept confidential according to EEO guidelines.