Company Description
Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Sales Coach. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Responsibilities:
▪ Be the expert: Assist, support, and coach sales personnel in performing daily sales activities
▪ Identifying individual and team training needs. Create, develop, and implement sales strategies.
▪ Develop educational material, including presentations, sales scripts and case studies if needed.
▪ Evaluate employees’ performance after each training | Follow through with training.
▪ Sales Bootcamp: Handle and monitor the performance of BQ agents identify areas of improvement, provide coaching, feedback, accountability talks, and conduct listening sessions.
▪ Develop a relationship with the sales team that makes it easy to communicate their ideas and issues they are facing.
▪ Conduct huddles and upskilling sessions.
▪ Involvement in SD validation for filtering future sales associates.
▪ Analyze trends and provide insights to sales manager about observations from audits and coaching .
▪ Partner with Training in certifications required for upcoming trainings.
Qualifications
Our most successful candidates will have:
- A Bachelor’s degree or Associate Degree preferred but not required.
- Experience in managing a team of 18 to 20 associates.
- Experience and knowledge in sales with sales as the main KPI (Revenue per Call).
- Minimum of two years experience in a sales program – BPO setting.
- Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.
- Strong customer-orientation when managing communications and issues.
- Basic knowledge in MS Office Responsibilities
Internal:
- PDP Rating of Exceeds Most or Clearly Exceeds
- No active DA for the past 6 mos
- Tenure of 18 mos
- SME position for at least one year with extensive background in sales and involved in providing feedback/coaching .
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
