Are you passionate about staff development and training? Do you have a knack for transforming sales teams into storytelling ambassadors who can effectively convey value and inspire customers?
We are looking for a bright and motivated Sales Capabilities Manager to join our team at the Company’s Headquarters in Genoa – Italy. In this role, you will design and oversee global training initiatives, ensuring alignment, consistency, and effectiveness across all locations, while leading a multicultural team and driving the performance of our Customer Centers worldwide.
Live your ambition. Lead with impact
In this role, you will act as a key enabler of change, elevating training into a strategic lever for business performance, driving engagement, consistency, and excellence across markets.
Global Training Strategy & Execution
You will shape and coordinate the global training strategy, transforming agents into Costa storytellers and ambassadors. You will plan and oversee cross-location training delivery (product, process, sales skills, quality), ensuring consistency, innovation (including e-learning), and alignment with business priorities.
Performance, Data & Continuous Improvement
You will translate business needs into structured training plans, defining and monitoring KPIs, analyzing performance through tests and feedback, and validating results. You will track training effectiveness and implement corrective actions, continuously improving learning paths to enhance both efficiency and commercial impact.
Leadership, Collaboration & Innovation
You will lead a core team of 5 people and coordinate, in a dotted line, international trainers across Costa Customer Hub and MST BPO (Spain & Americas), driving alignment and sharing best practices. You will also support the development of innovative training tools and e-learning platforms, leveraging advanced tools and AI solutions to scale learning and generate actionable insights.
What makes you unique
- 6–8 years of experience managing international training teams in global and multicultural environments, supported by a solid academic background in Economics, Business Administration, Management Engineering, Marketing, or Communication.
- Proven expertise in designing innovative training programs (classroom, workshops, role plays, e-learning), including the ability to build e-learning platforms from scratch, define structured learning paths, and set KPIs.
- Strong analytical capabilities to translate business needs into training plans, define and monitor KPIs, analyze performance (tests, feedback), and drive continuous improvement, ensuring measurable impact on performance.
- Proficiency in Word, Excel, and PowerPoint; knowledge of Power BI and AI tools (Copilot, ChatGPT, Gemini) is a plus. Fluent in Italian and English; additional languages (French, Spanish, German) are a strong plus.
- Willingness to travel
What we offer
Your Journey with Us
At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.
Benefits That Matter
Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.
Lifestyle & Family Care
Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our Genoa offices.
Growth & Engagement
We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.
Your employment
Open-term, full-time, hybrid.
CBA: "Contratto Unico dell'Industria armatoriale - Sezione 15 per il personale di Terra".
Salary Range: 55.000- 60.000€ based on skills and professional experience and individual incentive scheme.
Who we are
Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.
Costa belongs to the Carnival Corporation & plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.
We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do.
Start your journey with us
During the interview, all stages of the selection process will be explained to you. If you want to learn more, visit the following website: https://career.costacrociere.it/shoreside/#journey
Onboard your journey with us and explore your potential.
#Costa #LI-Hybrid
Skills Required
- 6-8 years managing international training teams in global and multicultural environments
- Academic background in Economics, Business Administration, Management Engineering, Marketing, or Communication
- Proven expertise designing innovative training programs (classroom, workshops, role plays, e-learning) and building e-learning platforms from scratch
- Ability to define structured learning paths, set KPIs, translate business needs into training plans, and drive continuous improvement through data analysis
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Knowledge of Power BI and AI tools (Copilot, ChatGPT, Gemini)
- Fluency in Italian and English
- Additional languages (French, Spanish, German)
- Willingness to travel
- Experience leading and coordinating multicultural teams and international trainers
What We Do
CCL Industries Inc. employs approximately 26,000 people operating 213 production facilities in 43 countries with corporate offices in Toronto, Canada, and Framingham, Massachusetts. CCL is the world’s largest converter of pressure sensitive and specialty extruded film materials for a wide range of decorative, instructional, functional and security applications for government institutions and large global customers in the consumer packaging, healthcare & chemicals, consumer electronic device and automotive markets. Extruded & laminated plastic tubes, aluminum aerosols & specialty bottles, folded instructional leaflets, precision decorated & die cut components, electronic displays, polymer bank note substrate and other complementary products and services are sold in parallel to specific end-use markets. Avery is the world’s largest supplier of labels, specialty converted media and software solutions for short-run digital printing applications for businesses and consumers available alongside complementary products sold through distributors, mass market stores and e-commerce retailers. Checkpoint is a leading developer of RF and RFID based technology systems for loss prevention and inventory management applications, including labeling and tagging solutions, for the retail and apparel industries worldwide. Innovia is a leading global producer of specialty, high-performance, multi-layer, surface-engineered films for label, packaging and security applications. The Company is partly backward integrated into materials science with capabilities in polymer extrusion, adhesive development, coating & lamination, surface engineering and metallurgy, deployed as needed across the four business segments.
