Mercedes-Benz of Atlanta Northeast is an award-winning Mercedes-Benz dealership, serving the Atlanta metro area since 1975. Awards include being ranked in the 2019 ATLANTA BUSINESS CHRONICLE "Best Places to Work", the prestigious Consumers’ Choice Award for eight consecutive years, GWINNETT MAGAZINE “Best Place To Buy A Car” and “Best Auto Mechanic” awards. While awards are nice, it is the context that is most important. Awards and recognition are only possible because of the exceptional people who make up our team and their relentless drive to create amazing customer experiences and, in turn, a unique and rewarding culture.
We are family-owned and operated, providing a nurturing, supportive, family-like atmosphere for three generations. In a recent survey, employees expressed a genuine appreciation for their workplace, the culture of teamwork and the values and leadership that come from the top and spread through the entire company. That creates a positive energy for the whole team which helps make customers happier. It’s a true win-win!
What we offer:
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
Responsibilities
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
Skills Required
- Previous customer service experience
- Collaborative team player with eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver's license
What We Do
Krause Auto Group is a family-owned network of dealerships spanning Georgia, North Carolina, Florida, and South Carolina. Founded in 1991 by CEO Vernon Krause, the company has expanded to 28 dealerships and over 1,800 employees. They offer a wide selection of new, pre-owned, and commercial vehicles from various brands, including Ford, Hyundai, and BMW, and provide professional automotive service, parts, and body shop departments.
