Mercedes-Benz of Atlanta Northeast is an award-winning Mercedes-Benz dealership, serving the Atlanta metro area since 1975. Awards include being ranked in the 2019 ATLANTA BUSINESS CHRONICLE "Best Places to Work", the prestigious Consumers’ Choice Award for eight consecutive years, GWINNETT MAGAZINE “Best Place To Buy A Car” and “Best Auto Mechanic” awards. While awards are nice, it is the context that is most important. Awards and recognition are only possible because of the exceptional people who make up our team and their relentless drive to create amazing customer experiences and, in turn, a unique and rewarding culture.
We are family-owned and operated, providing a nurturing, supportive, family-like atmosphere for three generations. In a recent survey, employees expressed a genuine appreciation for their workplace, the culture of teamwork and the values and leadership that come from the top and spread through the entire company. That creates a positive energy for the whole team which helps make customers happier. It’s a true win-win!
What we offer:
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
Responsibilities
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
Skills Required
- At least one previous role based in customer service experience
- Strong computer skills
- Experience using a CRM tracking system daily
- Valid driver's license
- Excellent teammate with collaborative attitude
- Prompt and courteous demeanor
- Positive and hardworking personality
What We Do
Atlanta Classic Cars is an authorized Mercedes-Benz dealership in Duluth, Georgia, specializing in new and pre-owned luxury vehicles. As a comprehensive one-stop shop, they offer hassle-free financing and high-quality maintenance. Their facilities feature a state-of-the-art service center, a parts department, and the only dealer-owned Mercedes-Benz Certified collision repair facility in Georgia, delivering a first-class experience to all Mercedes-Benz drivers.
