Sales & Business Administrator

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. 

Sword Network, Cloud and Cyber Security are an award-winning systems integrator & managed service provider with a state-of-the-art Network Operations Centre in Bellshill, just outside Glasgow.

Our services are supported by our secure and dedicated Network Operations Centre facility. A custom-designed secure space; with a best-in-class customer network, monitoring and alerting display; operated by our security cleared engineering team.

Here’s what the role looks like:

• This is a temporary role to cover for maternity leave - initially for 12 months
• Responsible for the Sales Admin mailboxes, Sales Admin, Renewals, Accounts, Orders, Licensing, Sales, Bookings
• Maintaining streamlined business admin processes
• Produce all quote requests in a timely manner 48hr SLA
• Process all Orders in a timely manner 48hr SLA
• Keep all invoicing and Accounts related queries up to date
• Renewals should be completed 2 months in advance
• All relevant spreadsheets should be updated as and when required for each stage of the SA process
• All bookings emails to be dealt with and bill back expenses to customers as and when required
• Keeping an eye on the sales mailbox and forwarding any important emails onto the relevant members of staff
• Ensuring all licensing queries are up to date and dealt with in a timely manner
• Working closely with the Sales and Business admin Team Leader in the event of any escalated concerns / queries
• Fostering a continuous improvement culture and regularly assessing and implementing initiatives to improve the SA function as a whole
• Be a team player and on hand to assist the full Sales & Business Admin Team / NOC should the need arise
• Assisting with staff training as and when required

Here are the key skills and experience relevant to this role:

• Confident - Relish Challenges
• Managing Yourself - Balancing Priorities
• Passion to Improve - Making a Difference
• Commercial Awareness - Customer Focus
• Delivering Results – Improving
• Attention to Detail - Accuracy
• Collaborating – Sharing understanding
• Time Management – Responsiveness
• Communication – Team Player

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.  If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience.  We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.