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Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
About the roleAs a Sales Back Office Associate at Infobip Brazil, you will support the Sales Acceleration team by keeping essential sales operations accurate, organized, and moving forward. This is an associate-level role with a strong focus on administrative and operational work, Salesforce data management, account administration, billing support, pricing updates, and reporting.
You will work primarily with internal stakeholders, helping them coordinate requests and follow established procedures. Direct external customer-facing experience is not required for the role today, although the work may evolve to include more partner or customer interaction over time.
Key responsibilities- Maintain customer account information, sales records, and related data in Salesforce, ensuring accuracy and timely updates.
- Support sales representatives and other internal stakeholders with account administration and sales-related requests.
- Coordinate requests, tickets, agreement follow-ups, and other operational tasks, prioritizing work according to urgency and business impact.
- Support billing operations, including invoice processing, payment tracking, and the resolution of billing questions or disputes.
- Update pricing information and price lists in line with internal procedures and company policies.
- Prepare and review reports on sales activity, revenue, and customer accounts, contributing to basic analysis and follow-up.
- Follow established processes and procedures, escalating issues when appropriate.
- Identify opportunities to improve sales back-office processes and contribute to practical solutions.
- Experience in an administrative, operational, sales support, or back-office role.
- Experience supporting account administration or maintaining CRM records is an advantage.
- Familiarity with billing, invoicing, payment tracking, or related financial processes.
- Experience preparing reports and working with data.
- Familiarity with pricing updates or price list maintenance is an advantage.
- Proficiency in Salesforce or a similar CRM system.
- Strong organizational skills and attention to detail.
- Ability to manage competing requests and prioritize them based on urgency and business impact.
- Comfortable following established procedures while working effectively with internal stakeholders.
- Fluency in Portuguese and English.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-RA1Skills Required
- Experience in an administrative, operational, sales support, or back-office role
- Experience supporting account administration or maintaining CRM records
- Familiarity with billing, invoicing, payment tracking, or related financial processes
- Experience preparing reports and working with data
- Familiarity with pricing updates or price list maintenance
- Proficiency in Salesforce or a similar CRM system
- Strong organizational skills and attention to detail
- Ability to manage competing requests and prioritize them based on urgency and business impact
- Ability to follow established procedures while working effectively with internal stakeholders
- Fluency in Portuguese and English
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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