Key Duties and Responsibilities:
● Complaint Ticket Management: Ability to follow multistep instructions to support the investigative actions that result in the consistent record-keeping standards that ensure our readiness to respond to regulatory requests and ensure compliance in our customer acquisition channels.
● Compliance Queue Management: Diligently follow the SOPs assigned. Stay on task and efficiently complete assignments with a keen attention to detail.
● Issue Ticket Management: Guarantee excellence in processing key Compliance tasks; follow guidelines of escalating out of scope engagements.
● OKR Mindset: Approach of all tasks with the mindset to drive more efficiency and document substantive updates with Objects and Key Results
● Monitor KPIs: Drive to meet or exceed Key Performance Indicators to ensure process driven efficiencies.
Core Competencies and Skills:
● Task Management - experience working in Ticket System environment preferred
● Process Orientation - experience working in a role requiring meticulous work through SOPs preferred
● Goal Mindset - a consistent record of achieving goals, taking initiative, and going above and beyond
● Self-Starter - ability to tackle projects to deliver results
● Time Management - manage multiple projects simultaneously with excellent time management skills
● Critical Thinking - identify all aspects of certain challenges and opportunities
● Proficient skills in Microsoft Office Suite and Google’s G Suite preferred
● General knowledge of energy or ancillary industry preferred
● Proficiency in Salesforce preferred
How to Apply
CleanChoice Energy is an Equal Opportunity Employer. Our staff's diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via cleanchoicenergy.com/careers.
About CleanChoice EnergyOur mission is to make clean energy feel easy and rewarding. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable electricity and developing clean and renewable generation project power plants, like solar.
Skills Required
- Ability to follow multistep instructions and maintain consistent record-keeping
- Task management experience in a ticket system environment
- Experience working with and following SOPs
- Demonstrated goal-oriented mindset with history of achieving targets
- Self-starter capable of independently tackling projects to deliver results
- Strong time management and ability to manage multiple projects
- Critical thinking and investigative skills for compliance and issue resolution
- Proficiency with Microsoft Office Suite
- Proficiency with Google's G Suite
- Proficiency in Salesforce
- General knowledge of the energy industry or ancillary sectors
What We Do
CleanChoice Energy is a clean energy supplier whose mission is to make 100% renewable energy available to everyone.
