RESPONSIBILITIES
- Prioritizes the guest experience, by greeting guests, providing tours, answering questions, assisting with wayfinding and efficiently moving guests through lines and the check in process.
- Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
- Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service.
- Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
- Assists with operations, including shift tasks, POS functions, account creations & troubleshooting, cash handling, hands-on guest service, and proper facilities upkeep and daily cleaning.
- Provides guests with the best value through sales techniques and recommendations.
- Assists with venue opening and closing tasks as assigned.
- Other duties, as assigned.
MUST-HAVE SKILLS
- Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays. Friday and weekend availability a MUST.
- Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs.
- Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
- Ability to work well under pressure in a fast paced, ever changing work environment
- Strong verbal and written communication skills
- Understands, utilizes and embraces new technology and its implementation into our operation
- A team player
- A positive, joyful, upbeat and energetic attitude
- Must be 18 years old or older, the legal age to handle alcohol
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
- Minimum 1 year experience working directly with guests or customers.
- Strong public speaking or performance experience
- Retail Sales Associate experience preferred but not required.
What We Do
Level99 is a first-of-its-kind destination for real-world, social, challenge-based entertainment for adults featuring over 50 mental and physical challenges set in immersive, artistic environments. Each challenge is designed to bring a group together in engaging activities that take 2 to 4 minutes to complete, sparking moments of laughter in epic fails and high-fives in triumphant wins. From navigating our iconic Axe Run, to solving puzzles in a Crystal Cavern, to conquering the largest pinball game imaginable, Level99 offers endless ways to play using both body and mind. Level99 tracks each player’s progress as they work their way up the coveted leaderboard or try to collect every “star” available in the venue, unlocking exclusive rewards as they play. To enhance the gaming experience, Level99 offers a full-service bar, restaurant, and beer hall, Night Shift Kitchen + Tap, that features scratch-made cooking, legendary craft beers, hand-made creative cocktails, and a variety of dining and gathering spaces for events. In 2025, we will be adding Victory Brewing in Tysons, VA and Two Roads Kitchen + Tap in West Hartford, CT to our group of restaurants as we team up with local brewers in support of our northeast expansion.
Level99 opened its first location in 2021 in Natick, MA, followed by its second location in Providence, RI in 2024. A young, entrepreneurial company, Level99 has immediate plans to triple in size over the next 18 months. We are backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects such as 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people each year. More information on Level99 and our restaurants is available at http://www.level99.com.
