The Role
Supports sales growth and customer service in a fast-paced apparel retail environment. Responsibilities include assisting shoppers, recommending products, meeting sales targets, upselling, maintaining visual merchandising standards, replenishing stock, processing POS transactions, handling returns and payments, supporting store operations, and representing the brand professionally.
Summary Generated by Built In
NOTE: People and Partners Group is currently hiring for various roles across industries. For more opportunities, visit www.peopleandpartnersgroup.com/jobs or send your CV to [email protected]
About People and Partners Group
People & Partners Group (PPG) is a leading Pan-African executive search and strategic human capital partner, headquartered in Accra, Ghana. We excel in placing C-suite and senior leaders across Africa and beyond, with a 98% retention rate, 5-days TAT, 15-day completion timeline, access to 100K+ top talents, and 1-year+ free replacement guarantee.
Our services include Executive Recruitment, Employer of Record (EOR) and HR Outsourcing, helping international organizations hire, pay, and manage talent compliantly across African markets without setting up local entities, alongside Payroll Management, Compensation Structuring, Performance Management, HR Audit, Salary Surveys, and Corporate Training.We serve multinationals and high-growth businesses, including Fortune 500 companies, across FMCG, Construction, Heavy Industry, Real Estate, Technology, Agriculture, Healthcare, and Manufacturing, expanding into key African markets, the UK, USA, and Middle East. Compliant with global best practices, we co-design agile frameworks to drive your success. Build Outstanding Teams with PPG. Join Africa's growth story.
Role Overview
We are seeking for a Sales Associate to support sales growth and deliver excellent customer service within a fast-paced retail environment. You will be responsible for welcoming shoppers, recommending suitable apparel and products, and actively working toward individual and store sales targets through effective upselling. The position also involves maintaining high standards of visual merchandising, assisting with stock replenishment, and processing transactions accurately using the store's POS system.
Sales and Customer Service
- Welcome and assist customers, identify their needs, and recommend suitable products.
- Work towards assigned individual and store sales targets using effective upselling and cross-selling techniques.
- Provide accurate information on products, sizes, colours, prices, promotions and store policies.
- Handle customer enquiries professionally and refer complex complaints to the Store Manager or Supervisor.
- Develop knowledge of the products, brands, collections, materials, sizing and care instructions.
- Keep up to date with new arrivals and promotions, and represent the company and its brands professionally.
- Support customer styling and product-selection decisions where appropriate.
- Maintain clean, organised and customer-ready sales floors, displays and fitting rooms.
- Arrange, price and replenish merchandise in line with store and visual merchandising guidelines.
- Assist with receiving, checking, tagging and organising stock, and report discrepancies or damaged items.
- Process sales and approved payment types accurately using the store’s POS system, where assigned.
- Follow procedures for receipts, exchanges, returns, cash handling and transaction security.
- Support store opening/closing activities and stocktaking as assigned, and comply with company policies, schedules and safety procedures.
Teamwork
- Work collaboratively with colleagues to meet store objectives and support busy trading periods.
- Participate in product training, team meetings and performance reviews.
Requirements
- HND or Bachelor’s degree in any discipline.
- One to two years’ experience in sales, preferably in fashion, clothing, footwear or apparel retail.
- Experience in customer-facing roles with evidence of sales ability and customer service.
- Previous POS experience is an advantage.
- Excellent communication, interpersonal and customer service skills.
- Strong sales orientation, including the ability to influence purchasing decisions and upsell/cross-sell.
- Good awareness of clothing styles, sizes, colours, brands and current fashion trends.
- Professional presentation, attention to detail, integrity and a customer-focused attitude.
- Ability to work collaboratively in a fast-paced, target-driven retail environment.
- Basic numeracy and willingness to learn product, POS and stock procedures.
Skills Required
- HND or Bachelor's degree in any discipline
- One to two years of sales experience, preferably in fashion, clothing, footwear, or apparel retail
- Customer-facing experience with demonstrated sales ability and customer service skills
- Previous POS experience
- Excellent communication, interpersonal, and customer service skills
- Strong sales orientation, including upselling and cross-selling ability
- Awareness of clothing styles, sizes, colors, brands, and current fashion trends
- Professional presentation, attention to detail, integrity, and customer-focused attitude
- Ability to work collaboratively in a fast-paced, target-driven retail environment
- Basic numeracy and willingness to learn product, POS, and stock procedures
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The Company
What We Do
People & Partners Group is a Human Resources Management firm that provides a comprehensive range of HR solutions, acting as a strategic partner to connect job seekers with career opportunities and source talent for clients.
