Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
You have a proven experience in luxury retail or hospitality. You are detailed oriented, enthusiastic, confident, curious, reliable and looking for a team adventure. You have strong communication and interpersonal skills with the ability to be persuasive and engaging while offering an amazing client experience. You master English, and other Asian language(s) would be a plus.
What are we expecting from you?
Reporting to the Boutique Manager, you will be an ambassador of Van Cleef & Arpels identity and expertise, welcoming and serving all the visitors and clients that are entering the boutique. As part of the Boutique team your role will be to:
· Drive business – recruiting clients, developing their loyalty and achieving sales objectives;
· Grow our client’s expertise – presenting our universe, history, creations and sources of inspirations;
· Offer an outstanding experience – personalizing client relationship, anticipating client’s needs,
· Serve all our visitors – answering to all client’s requests, after sales services and care advices;
· Contribute to a positive team spirit – actively participating in the day-to-day boutique life;
· Develop operational excellence – mastering in-store tools, following commercial policies and procedures.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Human Resources Business Partner SEA, the Area Retail Manager SEA and the Boutique Manager.
Otherwise, you will receive an email to inform you that your application has not been successful.
Skills Required
- Proven experience in luxury retail or hospitality
- Strong communication and interpersonal skills
- Ability to be persuasive and engaging while delivering an excellent client experience
- Fluent English
- Additional Asian language(s)
- Detailed, enthusiastic, confident, curious, and reliable approach
What We Do
Richemont is a leading luxury goods group that owns prestigious Maisons recognised for excellence in jewellery, watches, fashion and accessories. Its central and regional functions guide, support and challenge these Maisons and businesses, helping them design timeless creations and innovative services while preserving their unique heritage. The Group also helps them thrive in new and existing markets, maintain high service standards and embed sustainable practices across operations.
