The Role
Provides customer service and sales support in a Lamps Plus store, including greeting customers, assessing needs, demonstrating lighting products, closing sales, processing transactions and returns, maintaining displays, retrieving merchandise, and handling customer concerns. The role also generates leads and conducts in-home demonstrations. Candidates must have a driver’s license and vehicle, lift up to 25 pounds, climb ladders, work evenings and weekends, and pass a background check.
Summary Generated by Built In
JOB DESCRIPTION
- Provides a positive shopping experience to Lamps Plus customers through excellent customer service and attentiveness to customer satisfaction.
- Utilize sales skills; greets customers, probes for information and closes sale in order to maintain sales goals in total sales or sales per hour.
- Answers phone, accurately takes messages and always follows up with the customer.
- Assists and advises customers on purchases, determines customer needs, and follows through on details of sale.
- Answers customer questions, demonstrates products, and offers suggestions that relate to design and usage of product.
- Ensures customer receives correct light bulbs and dimmers as needed with each sale.
- Handles customer returns promptly and completes store paperwork with accuracy and detail in accordance with Company policy.
- Consults with Store Manager regarding irregular sales transactions, customer complaints or problems.
- Addresses customer concerns, defuses challenging situations, while maintaining control and composure.
- Keeps current on product knowledge, design and sales techniques through ongoing education by means of training videos, literature and seminars.
- Completes sales training modules in a timely manner.
- Maintains Company policy and standards regarding security and safety procedures; advises management when necessary.
- Retrieves merchandise from stock room and carries merchandise for customer as needed.
- Reflects positive Company image through adherence to professional dress code and conduct on sales floor.
- Operates computerized cash register and handles sales transactions involving purchases made with cash, check credit card and adjustments as per company guidelines.
- Responsible for display area(s) as assigned by Manager.
- Participates in the In-Home Program which involves obtaining leads from store customers, newspaper advertising, in-home brochures, etc.
JOB REQUIREMENTS:
- Motivated, energetic individual who enjoys working with people and providing superior customer service. Minimum of 1 year of prior sales experience a plus. Interior design education, commissioned sales or related home furnishing experience helpful but not required.
- Position requires a valid driver’s license and an automobile to drive to homes to conduct in home demonstrations/consultations.
- Must be able to multi-task and address more than one customer at a time.
- Must be able to climb ladders and lift up to 25 lbs.
- Must pass security background check.
- Must be available to work evenings and weekends. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
- Bilingual applicants encouraged to apply
Lamps Plus is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.
Skills Required
- Valid driver's license and access to an automobile for in-home demonstrations and consultations
- Ability to multitask and serve more than one customer at a time
- Ability to climb ladders
- Ability to lift up to 25 pounds
- Pass a security background check
- Availability to work evenings and weekends
- Regular attendance according to the established schedule
- Prior sales experience, preferably at least one year
- Interior design education, commissioned sales, or related home furnishing experience
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The Company
What We Do
Lamps Plus is a privately held specialty lighting retailer that designs, manufactures, and sells portable and fixture lighting, furniture, home décor, mirrors, ceiling fans, and related products. It serves residential consumers and professional customers, including interior designers, builders, contractors, architects, and hospitality properties. The company combines an e-commerce operation with retail stores and offers trade and contract lighting services through its professional divisions.
