At OneMain, our Loan Representatives serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain’s personal lending products and a high level of motivation to meet or exceed goals. Our work focuses on new and previous customers who are looking for additional financing or insurance options to meet their personal financial needs.
In the Role
- Reach out to customers via outbound calls or responding to inbound calls from potential customers
- Processing applications for multiple personal lending products.
- Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
- Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
- Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
- Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment
Requirements
- High School Diploma or GED
- Sense of urgency in meeting or exceeding application processing goals
- Proficiency in utilizing multiple tools/systems simultaneously
Preferred
- Experience working in customer service, collections or call center environments
- Basic understanding of credit or personal finance concepts.
- Bilingual: Spanish
Work Schedule
Hours of Operation:
Mon- Thurs 8:00 AM-8:00 PM; Fri 8:00 AM-7:00 PM; Sat 8:00 AM-12:00 PM
The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
Skills Required
- High School Diploma or GED
- Ability to meet or exceed application processing goals
- Proficiency in utilizing multiple tools and systems simultaneously
- Experience working in customer service, collections, or call center environments
- Basic understanding of credit or personal finance concepts
- Bilingual Spanish proficiency
OneMain Financial Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneMain Financial and has not been reviewed or approved by OneMain Financial.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 4% after six months, supporting long-term savings. An employee stock purchase plan with a 10% discount adds another ownership-oriented reward element.
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Leave & Time Off Breadth — Time-off offerings include vacation that can grow to five weeks, paid holidays, personal days, sick time, and three paid volunteer days. Paid parental leave is offered at 100% pay for six weeks, adding to the overall leave mix.
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Flexible Benefits — A broad menu of benefits spans HSAs/FSAs, disability coverage, life and long-term care solutions, tuition reimbursement, and voluntary options like pet insurance and legal assistance. Backup child/elder care and adoption assistance further widen the set of selectable supports.
OneMain Financial Insights
What We Do
OneMain provides personal loans with one on one, local service at branches nationwide. Our personalized loan solutions offer customers a simple and straightforward loan application, fixed rates, fixed payments, clear terms and multiple payment options.
