About Shelby Farms Park Conservancy
Shelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Park’s future, and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st-century park that defines and shapes a great city and that provides inclusive, equitable, and free access for every resident of the Memphis area.
About Shelby Farms Park
At 4,500 acres, Shelby Farms Park is one of the largest urban parks in the U.S. It features miles of trails, lakes and ponds, a buffalo herd, the Woodland Discovery Playground, the FedEx Event Center, a treetop adventure course, a sprayground, and an outdoor stage. It is a treasured asset for Memphis, offering inclusive and free access to all.
Position Summary
The Sales Associate is responsible for working with Park guests, selling various goods and merchandise in the Lake’s Edge Gift Shop or Pine Lake Outpost at Shelby Farms Park, as well as assisting with other Park activities—all while maintaining an atmosphere of warm, friendly customer service. This position reports directly to the Visitor Services Supervisor, with assistance of the Sales Lead, to meet overall guest experience, revenue, and fundraising goals for Shelby Farms Park.
Duties & Areas Of Responsibility
• Deliver the Park’s standard and reputation of above and beyond customer service.
• Accurately complete customer purchases and process all payment tenders via POS.
• Ensure the gift shop area achieves the highest standards of cleanliness and presentation.
• Follow opening and closing shift procedures.
• Establish personalized yet professional rapport with customers.
• Maintain a working knowledge of Park amenities, programs, mission, and operational times for various locations to best assist guests.
• Assist with merchandise sales for fundraising events throughout the year, including the Starry Nights holiday light show.
• Complete any other duties assigned by the Sales Lead, Visitor Services Supervisor, and/or Director of Sales + Events.
Qualifications
Requirements & Desired Qualifications
• Flexible schedule: must be available to work weekends and some holidays/school breaks
• Excellent communication skills and desire to provide a friendly and enjoyable customer experience while working well with your team
• Experience with cash handling
• Demonstrates values of collaboration, accountability, authenticity, trust, and learning
• Collaborates with people of different races, backgrounds, experiences, and educational levels
• Enthusiastic, dependable, trustworthy, self-motivated, and self-aware
Physical Demands & Working Environment
• Ability to stand or walk constantly during shift
• Must have physical agility and the ability to handle objects carefully
• Ability to lift or move objects of 30–40 lbs
Schedule
• Typical work week ranges from 8 to 20 hours
• Weekend shifts are typically 6–8 hours
• Must be available to work weekends and some holidays/school breaks
Skills Required
- Flexible schedule; available to work weekends and some holidays/school breaks
- Excellent communication skills and strong customer service orientation
- Experience with cash handling
- Experience processing customer payments via POS
- Ability to stand or walk constantly during shift
- Physical agility and ability to handle objects carefully
- Ability to lift or move objects of 30-40 lbs
- Maintain working knowledge of Park amenities, programs, mission, and schedules to assist guests
- Enthusiastic, dependable, trustworthy, self-motivated, and able to work well with diverse teams
What We Do
Shelby Farms Park Conservancy (SFPC) is a 501(c)3 nonprofit organization that manages and operates Shelby Farms Park and Shelby Farms Greenline through a private-public partnership with Shelby County Government. The Conservancy is responsible for the park's daily management, fundraising to meet operational budget needs, stewarding natural resources, and setting the vision for the park's future.
