The Role
Provide outstanding customer service and sell new and used vehicles: greet and interview customers, present vehicle features, build rapport, process credit applications and sales paperwork, communicate by phone/text/online/in-person, and meet sales targets. Must perform light physical tasks and work outdoors.
Summary Generated by Built In
PRICE HONDA IS NOW HIRING SALES ASSOCIATES!
FUNCTIONS
- Providing customers with outstanding customer service
- Building relationships and obtaining new customers
- Processing sales for new and/or used vehicles
- Maintaining current knowledge of products
DUTIES AND RESPONSIBILITES
- Greeting incoming customers in a positive, professional manner
- Interviewing customers to determine their needs and wants
- Work with customers online, phone, text and in person to determine their ideal vehicle based on features, payments and options
- Present in person vehicle features, advantages, and benefits relevant to customer’s needs and concerns.
- Build rapport with customers engaging with dealership initial inquires by quickly and accurately answering their questions through trust building responses.
- Other administrative functions include running credit applications and processing transaction paperwork
- Provide an exceptional customer experience with existing and potential customers through routine value add communication
ACCOUNTABLILITY
Performance standards for this position are met when:
- Customer Service standards are met and/or exceeded
- Sales objectives are met and/or exceeded
PHYSICAL DEMANDS
Associate will be required to:
- Remain in a stationary position
- Move about the property, including indoors and outdoors
- Operate a computer and other office productivity machinery
- Position self to enter and exit vehicles
- Communicate with customers and other staff
- Observe/identify customers and vehicles
- Move/transport up to 20 lbs.
- Work in all outdoor weather conditions
Skills Required
- Outstanding customer service skills
- Ability to build and maintain customer relationships
- Experience processing vehicle sales, running credit applications, and completing transaction paperwork
- Strong communication skills across phone, text, online, and in-person channels
- Knowledge of vehicle features, options, and ability to maintain product knowledge
- Ability to present vehicle features, advantages, and benefits to customers
- Proficiency with computers and office productivity machinery
- Ability to remain stationary and move about the property, including entering and exiting vehicles
- Ability to lift or move up to 20 lbs and work in outdoor weather conditions
- Commitment to meet or exceed customer service and sales objectives
- Provide routine follow-up and value-add communication with existing and potential customers
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The Company
What We Do
Diamond Motor Sports is a premier powersports dealership in Dover, Delaware, that has served the community for over five decades. They offer a wide selection of new and used motorcycles, ATVs, UTVs, and PWCs from trusted brands like Yamaha, Honda, and Kawasaki. Additionally, they provide Delaware's largest selection of parts, gear, and apparel, along with expert factory-trained maintenance and repair services.
