TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating spaces that spark joy with every visit.
Position Overview: Sales Associates are responsible for delivering world-class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Sales Associates responsibilities also include following company guidelines when ringing up customers at the POS, processing new product, stocking shelves, recovery of the sales floor, and cleaning throughout the store.
Sales Associates report directly to the Store Team Leader and other members of management.
KEY RESPONSIBILITIES:
- Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
- Greet and welcome every customer warmly and with enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
- Suggest additional items to build onto sales by utilizing effective selling techniques
- Thank the customer sincerely and invite them to return and shop with us again
- Be a TPS brand ambassador
- Build customer loyalty by being friendly, attentive and respectful of customers
- Contribute to a positive work environment with respectful, ethical behavior and honest communication, always demonstrating professionalism.
- Professional presentation in attire, demeanor, appearance and compliance to company dress code
- Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
- Consistently capture accurate and valid customer information at the POS
- Maintain awareness of all current promotions and process them correctly at the Point of Sale
- Enthusiastically participate in training and development as required utilizing all training resources
- Prepare incoming product for the sales floor by following instruction and guidance from supervisors
- Merchandise product following company visual guidelines and visual standards
- After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
- Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
- Maintain store maintenance and cleanliness standards
- Complete all other tasks as directed by store management in assigned time frame
- Comply with all company policies and procedures
JOB REQUIREMENTS:
- Previous experience in specialty retail is preferred, but not required
- Ability to work a flexible schedule to include nights, weekends, and holidays
- Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
- Possess an ability to work well in a team environment
- Proficient in using Microsoft Office and POS Systems
- Ability to stand for long periods of time
- Professional conduct, demeanor and attire, in compliance with company dress code
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
This range reflects what the company reasonably expects to pay for this position at this location at the time of this posting.
Skills Required
- Previous experience in specialty retail
- Ability to work a flexible schedule including nights, weekends, and holidays
- Ability to multitask while being attentive to customers
- Ability to work well in a team environment
- Proficient in using Microsoft Office and POS Systems
- Ability to stand for long periods of time
- Professional conduct, demeanor, and attire in compliance with company dress code
- Ability to lift and mobilize items up to 50 lbs using proper safety techniques
- After training, ability to perform ear piercings safely (select locations)
- Fundamental knowledge of computers, systems, and programs relevant to the position
The Paper Store Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Paper Store and has not been reviewed or approved by The Paper Store.
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Wellbeing & Lifestyle Benefits — Employee discount and occasional appreciation events are seen as meaningful lifestyle perks that add tangible value. These perks can make roles feel more appealing for part‑time or entry‑level employees.
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Retirement Support — Access to a 401(k) plan with a company match is available to eligible staff. This provides a baseline for long‑term savings despite mixed views on overall compensation.
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Healthcare Strength — Full‑time roles include medical, dental, vision, prescription coverage, and life/disability insurance, with company‑paid short‑term disability noted. The breadth of coverage reflects a standard, comprehensive retail benefits offering.
The Paper Store Insights
What We Do
The Paper Store is a family-founded, privately-held American specialty gift retailer based in Acton, Massachusetts. It operates over 100 stores across the Northeast, Florida, and Illinois, offering a curated selection of on-trend brands and products. The company provides a unique, boutique-style shopping experience catering to contemporary suburban families with a diverse range of items, including apparel, accessories, jewelry, stationery, and other unique gifts.
