Sales Associate

Sales Associate

PRIMARY DUTIES:

• Receives incoming phone calls, mail, e-mail and faxes for customers placing orders.  Provides a variety of inquiry functions and handles complaints and questions from district sales representatives, sales managers, and customers. Provides back up to other sales associates.
• Sets-up and maintains new and old customer account files and records.  Enters orders and change orders as necessary in computer system.  Enters computer graphic requests, project requests, and processes Design Center Visit information, as necessary. Works with customers that come in for Design Center visits.
• Writes debits, credits, tracers, return material authorizations and instructs receiving department on the disposition of returns. Processes and distributes catalog, pop and display orders and sales promotion material requests as directed.
• Works closely with the Design Center to ensure artwork is in on time and scheduled.  Provides instructions for processing the artwork. Upon receipt of virtual and hard samples, forwards them to proper manager and or customer. Upon receipt of approval of all samples, enters sales orders as necessary to prompt work orders for production.
• Assists all sales managers in conveying information to the field. Trains new sales associates and incumbents as required. Contacts customers upon sales managers request to update address information and notification of sales promotions.
• Develops and maintains numerous spreadsheets for projects and reporting.
• Develops and maintains reports for Sales Managers, ASM’s, and Customers.
• Perform related duties or special assignments as directed.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Teamwork Skills—coordination, communication and customer service skills.
• Product Knowledge—the individual must have knowledge of Zippo’s products, customization processes and services.
• Analytical—Ability to analyze statistics and other data and to interpret and evaluate results and create reports and/or presentations.
• Interpersonal Skills—the individual exhibits care and concern for consumer issues, maintains confidentiality, exhibits tact and diplomacy, understands and practices ethical behavior, remains open to others’ ideas and exhibits willingness to try new things.
• Planning/organizing—the individual prioritizes and plans their work activities and uses time efficiently.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations.
• Written Communication—the individual edits his or her work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
• Quality control—the individual demonstrates accuracy, thoroughness, and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands (tight deadlines and heavy workloads) and can deal with frequent change, delays or unexpected events (dynamic environment).
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Accuracy—the individual must possess attention to detail and excellence in grammar and spelling.
• Liaison capability—the individual must be able to interact with various departments.
• Confidentiality—the individual must be able to distribute and maintain confidential information as required.
• Ability to process and maintain funding requests. Must be able to process credit memo and check requests as needed and maintain computer database and reports.

 EDUCATION AND ADDITIONAL ELIGIBILITY QUALIFICATIONS:

• Associate degree preferred or equivalent business-related experience in relevant field
• Demonstrated Proficiency with Microsoft Office Suite
• Knowledge of AX operating system a plus

***This is an office hourly, full on-site position located in Bradford, PA***

Smoking is permitted in most areas of Zippo workplace facilities, other than certain designated non-smoking areas.