Some of what you will do
- Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
- Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
- Collaborate with store leaders to set and achieve sales and margin goals.
- Perform in-store print production.
- Maintain Health & Safety, Asset Protection, and Privacy Policies.
Specifically, you will
- Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
- Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
- Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter.
- Ensure machines are always stocked with paper, toners, and supplies. Catalogue all print orders according to company standards, accurately handling and binning orders. Prioritize orders into appropriate service paths.
- Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers. Ensure accurate inventory control by following company protocols.
- Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.
Some of what you need
- 3 months to 1 year of prior retail experience (preferred).
- Strong customer service and communication skills.
- Ability to work collaboratively in a team environment.
Some of what you will get
- Associate Discount
- Flexible Benefit Plans
- Group RRSP Program
- Learning and Development Programs
- Associate Recognition Programs
Skills Required
- 3 months to 1 year of prior retail experience
- Strong customer service and communication skills
- Ability to work collaboratively in a team environment
- Experience handling transactions using a Point of Sale (POS) system
- Ability to perform in-store print production and manage print orders
- Maintain merchandising, inventory control, and brand standards
- Adhere to Health & Safety, Asset Protection, and Privacy policies
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
