The Role
Provides first-line customer and sales support by answering queries, processing orders, maintaining customer accounts, resolving complaints, preparing reports, and advising customers on products. The role coordinates with Sales, Finance, IT, and customers; manages calls, refunds, exchanges, documentation, and follow-ups while building strong customer relationships and supporting sales objectives.
Summary Generated by Built In
As a Sales Associate, your
primary role is to ensure superior customer service by answering product and
service questions, while suggesting information about other products and
services. You will be responsible to process orders, prepare customer correspondences
and fulfill customer needs to ensure customer satisfaction.
Duties and Key Areas of
Responsibility
- First point of contact for all customer queries and processing of orders
- Open and maintain customer accounts and profiles by recording account
information on the admin website
- Liaison between Sales, Finance, IT and customers
- Resolve product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and explaining the
best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution
- Prepare product or service reports
- Manage inbound customer calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive
communication
- Handle customer complaints, provide appropriate solutions and
alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and
file documents
- Go the extra mile to engage customers
- Assist with placement of orders, refunds, or exchanges
- Advise customers on available products
- Omnibus & FICA Management
- Ad hoc Duties as required from time to time.
Requirements
- National Senior Certificate
- Additional courses in relevant fields will be advantageous
- Valid Driver’s License and Passport.
- Minimum 1 year of experience in Sales
- Excellent communication skills: Ability to effectively communicate with
customers, team members, and other stakeholders.
- Results-oriented: Strong focus on achieving or exceeding sales targets.
- Customer focus: Ability to build and maintain strong relationships with
customers and relevant stakeholders.
- Adaptability: Ability to adapt to changing market conditions and customer
needs.
- Problem-solving skills: Ability to identify and address sales-related
issues effectively.
- Team player: Ability to collaborate with other departments to achieve
sales objectives
Skills Required
- National Senior Certificate
- Additional courses in relevant fields
- Valid driver's license
- Valid passport
- Minimum 1 year of sales experience
- Excellent communication skills
- Results-oriented approach with focus on achieving or exceeding sales targets
- Customer relationship-building and customer-focused approach
- Adaptability to changing market conditions and customer needs
- Problem-solving skills
- Ability to collaborate with other departments as a team player
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The Company
What We Do
Korridor is Africa's leading logistics FinTech company, providing a disruptive platform for online planning, ordering, tracking, and management of en route and cross-border transport expenses.
