Job Functions
- Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
- Greet every customer you make eye contact with, anywhere in the store
- Answer customers’ questions and provide information on procedures and policies
- Be at your workstation on time
- Be “customer ready” whenever you are on the stage/sales floor
- Maintain awareness of all promotions and advertisements
- Recommend related items when appropriate and execute S.A.L.E.S. process
- Keep your area of responsibility neat, clean, stocked and priced properly
- Execute the daily operational, day-to-day goals and priorities assigned by store management
- Assist in the training and development of peers
- Actively participate in daily huddle meetings
- Uphold merchandising and store cleanliness standards
- Offer a carry-out if appropriate
- Know the proper way to answer the telephone
- Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
- Address all safety concerns immediately
- Advise store management of any pricing errors
- Advise store management anytime you say "no" to a customer
- Take initiative to learn product knowledge
- Take initiative to learn selling skills
- Perform other tasks as asked by store management
Sales Floor Duties
- Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
- Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
- Ensure all shipments are packed out in its proper home and all overstock is away
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Register Duties
- Ring each transaction accurately
- Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
- Call for help when more than 3 customers are waiting
- Keep busy around the registers when you are not ringing
- Process merchandise returns as needed
Physical Requirements
Essential Physical Ability
Frequency
Requirement
Walking
Frequent
Flat surfaces from point to point
Standing
Constant
All work performed on feet
Sitting
None
Stooping
Frequent
To pick up cartons at floor level
Reaching
Frequent
To a height of 6 feet
Lifting
Frequent
Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
Hand Dexterity
Frequent
Must be able to use at least one hand to operate register and complete paperwork
Pushing/Pulling
Frequent
Move hand jacks from place to place
Carrying
Frequent
Up to 50 lbs., up to 10 feet, occasionally more
Climbing
In-frequent
Stairs in storage rooms; ladders
Vision
Constant
Read labels, recognize boxes, safety in working
Hearing
Constant
Safety Signals
QualificationsBellmore Home Center, Inc. d/b/a Costello's ace Hardware is an Equal opportunity Employer.
Skills Required
- Provide excellent customer service using the ECET and S.A.L.E.S. processes
- Operate register accurately, process transactions and returns, and enroll customers in loyalty program
- Be proficient in store services such as mixing paint and cutting glass, pipe, and keys
- Ability to stand for entire shift and be 'customer ready' on the sales floor
- Frequent lifting up to 60 lbs and carrying up to 50 lbs as described
- Maintain neat, stocked, and properly priced areas; assist with receiving and back stock organization
- Follow store procedures and policies, attend daily huddles, and execute daily operational priorities
- Protect company assets, report missing or damaged merchandise, and address safety concerns immediately
- Be punctual and present at assigned workstation on time
- Assist in training and developing peers and participate in team tasks as requested
What We Do
Costello's Ace Hardware is one of the largest family-owned retail hardware store chains in the United States, founded in 1973 by Vincent Costello. The company is dedicated to providing an amazing shopping experience by treating every customer like family, leveraging superior product knowledge and essential services to solve customer problems across multiple states.
