Help New Residents Feel at Home From Day One
Are you a people-focused professional who enjoys building relationships, creating exceptional customer experiences, and making a meaningful difference in the lives of older adults? We are seeking a compassionate and organized Move-In Coordinator to join our senior living community.
In this role, you'll be responsible for coordinating the resident move-in process from start to finish while supporting community marketing, outreach, and sales efforts. You'll play a key role in ensuring new residents and their families experience a seamless transition and warm welcome into our community.
Why Join Us?- Meaningful work that positively impacts seniors and their families
- Collaborative and supportive leadership team
- Opportunity to build relationships in the local community
- Dynamic role combining customer service, sales support, and resident engagement
- Growth opportunities within a respected senior living organization
- Coordinate all aspects of the resident move-in process
- Ensure apartments are move-in ready and meet community standards
- Welcome new residents and review community services, including dining, activities, housekeeping, and transportation
- Ensure residents understand the Life Enrichment calendar and available programs
- Coordinate with housekeeping and other departments to support a smooth transition
- Conduct follow-up visits with new residents during their first week to address questions and concerns
- Develop positive relationships with prospective residents and families
- Assist in implementing community marketing and sales initiatives
- Support networking and community outreach efforts
- Provide community tours to prospective residents when needed
- Maintain model apartments and presentation areas to community standards
- Communicate marketing, sales, and occupancy updates with community leadership
- Send personalized cards, notes, and communications to prospects and residents
- Foster a welcoming, caring, and service-oriented environment
- Promote resident satisfaction and positive community experiences
- Complete reports and documentation accurately and on time
- Maintain organized records and follow established policies and procedures
- Perform other duties as assigned
- Excellent communication and interpersonal skills
- Genuine compassion for older adults and a commitment to exceptional customer service
- Strong organizational and follow-up skills
- Ability to build rapport with residents, families, and prospects
- Professional, positive, and team-oriented attitude
- Ability to manage multiple priorities in a fast-paced environment
- Valid driver's license required
- Experience in senior living, healthcare, hospitality, customer service, sales, or community relations
- Experience coordinating events, move-ins, customer onboarding, or resident services
- Familiarity with CRM systems and lead management processes is a plus
- Ability to walk throughout the community and conduct tours
- Ability to occasionally lift and carry materials related to community events and resident move-ins
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
If you're passionate about helping seniors, enjoy building meaningful connections, and thrive in a role that combines resident support with community outreach, we'd love to hear from you. Join our team and help create a welcoming experience for every new resident who calls our community home.
Company Overview
Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.
Skills Required
- Excellent communication and interpersonal skills
- Compassion for older adults and commitment to exceptional customer service
- Strong organizational and follow-up skills
- Ability to build rapport with residents, families, and prospects
- Professional, positive, and team-oriented attitude
- Ability to manage multiple priorities in a fast-paced environment
- Valid driver's license
- Experience in senior living, healthcare, hospitality, customer service, sales, or community relations
- Experience coordinating events, move-ins, customer onboarding, or resident services
- Familiarity with CRM systems and lead management processes
- Ability to walk throughout the community and conduct tours
- Ability to occasionally lift and carry materials related to community events and resident move-ins
What We Do
American House Senior Living Communities operates senior housing communities that provide independent living, assisted living, memory care, and hospice care for older adults. Founded in 1979, it aims to deliver high-quality housing and services at value-oriented prices for retirees and their families. The privately held company has grown to almost 70 communities, with a presence across the Midwest, Southeast, New England, and Florida.
