The Role
Support a Sales Consultant by learning vehicle features, assisting customers with selections, demonstrating technology, executing delivery paperwork, tracking activities, removing snow, and providing excellent customer service during evenings, holidays, and weekends.
Summary Generated by Built In
Northtown Hyundai is currently looking for a Sales Assistant to help with one our top Sales Associates in their day to day interactions with their customers.
Occupational Summary:
- Responsible for becoming familiar with, and participating in, Northtown’s sales processes to help create an extraordinary customer experience for your assigned Sales Consultant. Assist in tasks pertaining to sales, delivery, and service needs in a timely and organized manner to ensure each customer has that extraordinary customer service experience.
Essential Job Functions:
- Learn features and functions of each vehicle as well as benefits of different makes and models.
- Assisting each customer to determine best vehicle options based on needs and wants
- Present new vehicles to customers with focus on the interior and technology features, as well as providing demonstrations of those features.
- Learning, understanding and executing the vehicle delivery process (including paperwork)
- Creating a relationship and gaining trust of customers
- Ability to easily distinguish Northtown vs. competitors and what sets us apart from others
- Remove snow from vehicles and shovel as necessary
- Tracking/reporting daily, weekly, and monthly activities
Physical Requirements:
- Job requires the following physical activities: Will stand and move throughout the dealership facility for most of the shift. Will spend time outdoors and indoors. Will require lifting up to 25 lbs. At times, will be exposed to noise, vibration, dust, exhaust fumes and other potentially hazardous and non-hazardous materials. Specific Evening, holiday and weekend work hours will be required.
Qualifications:
- Valid in-state driver’s license.
- Previous customer service experience preferred, but not required
- Ability to read and comprehend instructions, both verbal and written.
- Ability to operate smart phone, tablet and/or PC.
Skills Required
- Valid in-state driver's license
- Ability to stand and move throughout the dealership for most of the shift
- Ability to lift up to 25 lbs
- Willingness to work evenings, holidays, and weekends
- Ability to read and comprehend verbal and written instructions
- Ability to operate a smartphone, tablet, and/or PC
- Previous customer service experience
- Willingness to learn vehicle features, delivery process, and sales procedures
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The Company
What We Do
Northtown Automotive Companies is one of Western New York's largest automotive groups, growing from a small used car operation into a comprehensive network. They represent brands such as Toyota, Honda, Lexus, Subaru, Hyundai, Volkswagen, and Porsche, providing a complete range of services including new and pre-owned vehicle sales, maintenance, parts, and collision repair in a customer-focused environment.
