- Service existing accounts by providing physical inventory counting/analysis by planning and organizing a daily work schedule to call on assigned accounts as directed by the primary AE
- Create content for sales presentations as directed (i.e. Excel spreadsheets, Proposals, Business Reviews, etc.)
- Manage the creation of sales proposals within the normal organizational channels.
- Provides historical data by maintaining records on customer sales, product enhancements, etc. for use in business review creation
- Engages with existing customers to identify potential new opportunities and communicates to the primary AE
- Creates and manages an active project list
- Communicates constantly with primary AE and Customer Support Representative (CSR) on any activities/developments within assigned accounts
- While in an assigned account, meets with all key customer contacts with the intent being to continue to build account position and learn strategic information, such as competitive pressures, desired outcomes, business changes, etc.
- Carbon copy primary AE and CSR on all communications regarding assigned accounts
- Interacts with vendor reps as needed (To obtain samples, pricing, quotations, etc.)
- Submit orders as directed by the primary AE
- Recommends changes in products/services by evaluating results and competitive developments
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to the primary AE
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; interacting with vendor reps; establishing personal networks; participating in professional societies
- Review the Daily Order Bookings report (primary AE) to find any potential mistakes and/or margin maximization opportunities
- Enhances customer experience by maintaining a high level of energy, attitude, and appearance
- Contributes to team effort by accomplishing related results as needed
- Other duties as requested
- Bachelor's degree or equivalent experience
- Minimum 1+ years of experience in retail sales, customer service, or sales support
- An exceptional level of self-motivation, competitiveness, organization, and customer service
- Strong business acumen and project management skills
- Exceptional communication and presentation skills and interpersonal effectiveness
- Ability to help position Shorr Packaging solutions as a strategic advantage to our customer's long-term needs
- Proficient with Microsoft Office Suite (Outlook, PowerPoint, Word, and Excel)
- Local travel up to 50%
- Employee Stock Ownership Plan (ESOP) - Together, We Own It!
- Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
- Generous PTO with vacation, sick and floating holidays.
- 401K plan plus matching
- Team based Employee Owner company culture
Skills Required
- Bachelor's degree or equivalent experience
- Minimum 1+ years of experience in retail sales, customer service, or sales support
- Experience creating sales presentations, proposals, and business reviews
- Proficient with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)
- Strong business acumen and project management skills
- Exceptional communication, presentation skills, and interpersonal effectiveness
- High self-motivation, competitiveness, organization, and customer service orientation
- Ability to position Shorr Packaging solutions as a strategic advantage for customers
- Local travel up to 50%
- Must be authorized to work in the US; employer does not provide visa sponsorship
What We Do
Shorr is your premium, full-service packaging partner. We have an unmatched ability to optimize holistic supply chain processes, differentiate brands from their competition, and accelerate customer growth. Together we can streamline your processes, increase your output, consolidate your vendor network, and innovate your packaging. We offer innovative packaging products and equipment from industry-leading manufacturers. Product lines include corrugated, carton closure, tapes and adhesives, stretch wrap, shrink wrap, pallet unitization, flexible and protective packaging. We specialize in packaging design, process and procurement methodologies, along with customized automated equipment solutions. Our equipment sales and service team is comprised of expert sales representatives, process engineers and skilled service technicians. Equipment lines include pallet wrappers, case formers, case sealers, shrink wrappers, workstations, bagging and strapping machines. Other core competencies include in-depth consultative reviews along with post-purchase service and support. Shorr Packaging Corp. is geographically positioned with branches, warehouses and distribution centers strategically positioned across the country to best serve your needs. As an employee-owned company, we value every business relationship and will do whatever it takes to ensure success.
